Support Worker

12 hours ago

Townsville, Queensland, Australia Palm Island Community Company Full time $81,920 per year

The Women's Healing Service is now accepting applications for Support Workers.

Support Worker—Women's Healing Service

Two positions available—full time or part time negotiable

Hourly rate at SCHAD Level 4 starting

The Palm Island Community Company is an Aboriginal Community-Controlled Organisation that delivers health and community services, community capacity building and economic development programs on Palm Island.

Through the establishment of a network of partnerships and collaborations, the ongoing recruitment and training of staff, and an uncompromising attitude towards the building of community capacity, PICC continues to make a real difference in the lives of the people it serves.

Boasting a successful history since it was established in 2007, PICC delivers innovative, community-driven programs that are squarely aimed at supporting and strengthening the social, cultural, health and economic fabric of the Palm Island community.

PICC continues to work hard to strengthen the infrastructure of the remote island and create local jobs for local people while delivering vital human services to community it serves.

The fundamental focus of the Company is underpinned by the belief that the residents of Palm Island are entitled to have ready access to the range of reliable and high-quality health and social services like those to which most Australians have easy access.

PICC is proud of its role in helping Palm Island to lead the way in the development of a new model of Indigenous community capacity building that has demonstrated success.

About the Role:

Under the direction and supervision of the Manager, the Support Worker will provide support to meet women's needs aligned with service delivery objectives.

The position will work with the rest of the team to support case management practices of women with complex needs, including the provision of interventions to address issues related to offending behaviour.

If required, the Support Worker will work extended hours to support early- and late-notice releases and provide post-release support and to travel to Palm Island.

Why Join Us?

  • Enjoy up to $15,900 in FBT salary packaging benefits
  • Access to our Employee Assistance Program for your well-being
  • A supportive work environment that fosters professional growth and development

Selection Criteria

1.  Demonstrated experience in conducting assessments, case planning, referrals and client support work

2.  Demonstrated ability to work with Aboriginal and Torres Strait Islander women, within a culturally sensitive, healing environment

3.  Demonstrated, or willingness to learn, computer literacy skills, including ability to use Microsoft Office programs

4.  Meet necessary background and security checks for correctional centre

5.  Hold a current C-class Driver's Licence (and maintain a current driving license throughout the period of employment).

How to Apply

First Nations women are strongly encouraged to apply.

Applications close at 5:00 p.m. on Friday, 28 November 2025. To apply for this position, please email your cover letter, résumé and qualifications to For further information please contact the PICC People, Culture and Safety team on

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