regional manager

Shaver Shop is Australia's market leading specialist retailer in the rapidly growing personal grooming market.  Shaver shop dominates its core business of both men's and female hair removal.  In addition to Shaver Shop's core business, it enjoys a healthy market position across many other personal care categories such as power oral care, massagers, female beauty & hair care.

Shaver Shop currently supports its 125 corporate owned stores located across Australia and New Zealand via a Support Office team of around 50 people.

About you:

As a Regional Manager, you take full accountability for the performance of all Store Managers and Store Locations within your region.

• You are passionate about helping your team be the best they can be, and you are dedicated to training, developing and providing feedback to your team to support their performance and growth.
• You live and breathe the Shaver Shop values, and together with your team ensure these are upheld at all times.
• You are committed to delivering results through your relentless focus on delivering an outstanding customer experience and are always looking for opportunities to deliver better financial outcomes for your region.
• You have at least 3-5 years' experience in retail and/or optical retail multi site management
• You have proven leadership skills and can build strong, committed teams and a strong understanding of business practice and acumen
• You have strong organization, prioritization, problem solving and time management skills in a retail environment
• You are down to earth, enthusiastic and positive
• Proactive, driven, passionate and a highly motivated leader aiming to better yourself and those around you
• You always encourage individuality of your customers and team members
• You are a strong team player and have a "unite the business" approach to all given tasks
• You have excellent communication and a customer experience focused mindset.

The Role:

• To be responsible for maximizing the performance of all QLD stores across the region through leading the Store Managers
• To be the primary local point of contact and accountability for the QLD stores.
• To support the implementation of strategies to improve performance of the company performance, KPIs and national objectives and targets
• To develop and train Store Manager leadership and performance and motivate team members.
• Provide operational support to stores and ensure that all operations, policies, and procedures are correct and accurate in all stores
• To establish and maintain effective two-way communication channels between Stores and Support Office regarding company strategic initiatives

Store Experience and Performance:

• Ensuring our stores are delivering a superior customer experience through executing the customer journey consistently, all retail and optometry operating standards are being met and support overall store and business goals and performance.

People management and development:

• Inspiring and motivating team growth through individual development plans that promote an environment of personal growth and accountability

Operations and Communications:

• Overseeing store operations and ensuring all communications flow through to the store teams via the Store Managers in the right way at the right time on all business updates and initiatives.
• Ensuring the protection of company assets and that policies and practices are being followed consistently by ensuring the stores are following correct processes and procedures for brand compliance
• Creating an inspiring and inclusive work environment reflective of the brand

So… if you have just read about your dream job, don't sit back and ponder what might have been  Send us your resume so we can hear all about why you are the perfect person for this role, and if we are feeling the vibe just as much as you are we will be in touch to chat to you in person.

What We Offer:

• Competitive salary package with a car allowance.
• Career growth opportunities within a national retail brand.
• Supportive and collaborative leadership team.
• Ongoing training and professional development.

How to Apply

If you are a results-driven retail leader ready to take on this exciting challenge, click 'Apply Now' to submit your resume and cover letter.