Head of Contact Centre Sales

23 hours ago

Melbourne, Victoria, Australia Robert Walters Full time $120,000 - $180,000 per year

We're partnering with a purpose-led organisation to find an experienced leader for a newly created role: Head of Contact Centre Sales & Retention. This is a unique opportunity to shape a critical function from the ground up — driving customer growth, deepening retention, and building a high-performance culture around meaningful customer engagement.

The Role
In this senior leadership role, you'll be responsible for both the strategic direction and operational delivery of the sales and outbound functions within a voice-based contact centre environment. While managing an existing team, you'll be tasked with building and evolving a new capability — embedding a sales and retention mindset, and leading a cultural shift in how performance, customer outcomes, and data-driven decision-making come together.

You'll be working within a structure that is still evolving — ideal for someone who thrives in complex, changing environments and knows how to lead through influence, pace, and persistence.

The Opportunity

  • Lead and develop high-performing inbound and outbound sales teams
  • Foster a culture where sales leaders and frontline teams are empowered, supported, and driven to succeed
  • Drive revenue growth, improve retention, and deliver seamless sales journeys across voice channels
  • Collaborate across marketing, product, analytics, and operations to optimise lead strategies and customer engagement
  • Balance day-to-day delivery with longer-term strategy, capability building, and continuous improvement
  • Work alongside a large service function, bringing a commercial, sales-focused lens to customer interactions
  • Influence broader business decisions and connect with global peers on best practice
  • Ensure adherence to regulatory and compliance obligations in all sales activity

What You Bring

  • Leadership experience across both inbound and outbound sales in a regulated, high-volume contact centre
  • Strength in building team culture, coaching leaders, and driving commercial results
  • A strategic mindset with hands-on operational capability — you know how to get things done and bring people along
  • Experience working cross-functionally in complex, matrixed environments — especially with marketing, product, and analytics
  • Commercial acumen with a deep understanding of sales pipelines, lead optimisation, and campaign performance
  • An energy for change and improvement, with a track record of reshaping culture and ways of working

Why This Role?
This is not just a sales leadership position — it's a chance to shape how an organisation grows. You'll influence culture, build capability, and connect commercial ambition with real customer outcomes. The business is purpose-led, APAC-focused, and backed by a leadership team with strong strategic intent. If you're someone who brings energy, structure, and a drive to improve, this is a role where you can make lasting impact.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply, please click "Apply" or contact Ali Alpe on or for a confidential discussion.

  • Contact Centre

    21 hours ago

    Melbourne, Victoria, Australia Randstad - Sales & Marketing Full time $104,000 - $160,000 per year

    Contact Centre - Sales Manager | Regional South PortfolioA globally-backed industry leader in essential services, dedicated to the philosophy of 'To Prevent and Protect', is seeking an accomplished and strategic Contact Centre - Sales Manager to drive growth across a multi-site region, known as the 'South Region'.This high-impact role is responsible for...

  • Contact Centre Officer

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance SchemeOngoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuation.The Department of Justice and Community Safety (the department) is seeking a...

  • Contact Centre Consultants

    1 week ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $45,000 - $65,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • Contact Centre Agents

    3 days ago

    Melbourne, Victoria, Australia Kinetic IT Full time $50,000 - $70,000 per year

    About The OpportunityWe have an exciting opportunity to join our busy contact centre team, based on site in Laverton, VIC. This is a great opportunity for someone looking to move into an office-based role while continuing to support essential services. As the first point of contact, you'll play an important role in coordinating service requests and ensuring...

  • Senior Manager Contact Centre Operations and Platforms

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Airways Full time $180,000 - $250,000 per year

    We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including...

  • Contact call Centre Helpdesk

    2 weeks ago

    Melbourne, Victoria, Australia VIS Global Pty Ltd Full time $104,000 - $130,878 per year

    Location: Perth or MelbourneDuration: 10 weeksStart: ASAPHelpdesk Officer / Contact centre agent• Contract Role - 5 Days per week, 10-week assignment with possible extension• 10 agents required. Agents should be committed to the entire 10-week campaign. Backfill must be available to cover agents not completing entire campaign. Minimum 1-week notice to be...

  • Client Assist Contact Centre

    2 weeks ago

    Melbourne, Victoria, Australia FindStaff Pty Ltd Full time $80,000 - $120,000 per year

    About Us: Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements. APS6 Level Clinician - Client Assist Contact Centre24/7 Hybrid Roster | National ImpactLocation: Hybrid...

  • Head of Early Learning Centre

    3 days ago

    Melbourne, Victoria, Australia anzuk Education Full time $140,000 - $200,000 per year

    Head of Early Learning Centre -Commencing 2026Salary: $140,000 An exciting opportunity exists for an experienced and inspiring Head of Early Learning Centre to lead a high-quality, well-established early learning service within an independent school environment. My client is seeking a passionate and hands-on leader who can guide a dedicated team, ensure...

  • Contact Centre Consultant

    3 days ago

    Melbourne, Victoria, Australia BelgraviaPRO Full time $60,000 - $80,000 per year

    Contact Centre ConsultantRemote Working Location (Work from home)Exciting opportunity to be part of an amazing work cultureFlexible working location and hoursSupportive environment with loads of employee benefitsBelgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism division.The RoleTo provide support to our group...

  • RV Sales Consultant

    22 hours ago

    Melbourne, Victoria, Australia RV Sales Career page Full time $60,000 - $100,000 per year

    Join Our Team as an RV Sales Professional in SomertonLocated at our Apollo RV Super Centre in Somerton, you'll be an essential part of our experienced sales team. Your role will involve driving sales of our diverse range of RV brands and models while ensuring customer satisfaction remains at the core of our values. Here's what you'll be doing:Become a...