Client Assist Contact Centre

7 days ago

Melbourne, Victoria, Australia FindStaff Pty Ltd Full time $104,000 - $130,878 per year

About Us:

Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements.

APS6 Level Clinician - Client Assist Contact Centre

24/7 Hybrid Roster | National Impact

Location: Hybrid (Work from Home & Office)

Employment Type: Full-Time, APS6

Security Clearance: Hold or ability to obtain Baseline Clearance

Work Hours: Rostered shifts across a 24/7 schedule, including weekends

Be the Voice of Support When It's Needed Most

Join a nationally respected mental health service dedicated to supporting Veteren's and their families as a Client Assist Clinician, you'll be the first point of contact, providing immediate, high-quality mental health support over the phone.

This is a dynamic, fast-paced role in a 24/7 contact centre environment, where you'll use your clinical expertise to triage, assess, and refer clients to specialist services across the country-all while working in a flexible hybrid model.

What You'll Do

  • Deliver trauma-informed, client-centred intake, risk assessment, brief intervention and crisis support via phone
  • Refer clients to regional Open Arms teams for ongoing support and case management
  • Maintain accurate client documentation using the Client Management System
  • Collaborate with internal teams, clients' families and external service providers
  • Attend ongoing clinical supervision and professional development
  • Uphold ethical, legislative and clinical governance standards

What You Bring

  • Tertiary qualifications and registration in Psychology, Social Work, Counselling, Occupational Therapy, or Nursing
  • Experience in clinical mental health settings, preferably phone-based or in high-volume environments
  • Expertise in trauma-informed care, risk assessment, and crisis intervention
  • Strong written and verbal communication skills
  • Confidence with IT systems and navigating clinical software
  • Emotional resilience and ability to thrive in a team-oriented, high-pressure environment

Eligibility Requirements

  • Must be an Australian Citizen
  • Hold or obtain a Working with Vulnerable People/Children check
  • Eligible for or currently hold Baseline Security Clearance
  • Current AHPRA registration, AASW membership, or PACFA/ACA registration (depending on discipline)

Why Join us?

Make a real difference in the lives of veterans and their families

Structured supervision and funded CPD opportunities

National service delivery with career growth potential

Flexible hybrid work arrangements

Work within a mission-driven, supportive team culture

What you need to do now:

If you or anyone you know is interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Alternatively, you can email your CV directly to or contact me on

Please note- Only shortlisted candidates with citizenship will be contacted.

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