Current jobs related to Claims Technical Specialist - Sydney, New South Wales - TAL

  • Technical Claims Specialist

    1 week ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $104,000 - $130,878 per year

    Company DescriptionMarsh McLennan (NYSE: MMC) is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps clients build the confidence to thrive through the power of...

  • Technical Claims Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $120,000

    Job Summary:We are seeking a skilled Technical Claims Specialist to join our Quality Assurance team.This is an exciting opportunity for a motivated individual who can provide high-level technical support to our claims teams and ensure efficient and accurate claims processing.The successful candidate will be responsible for leading monthly high-level peer...

  • Technical Claims Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Marsh Full time

    Join to apply for the Technical Claims Specialist role at Marsh2 days ago Be among the first 25 applicantsJoin to apply for the Technical Claims Specialist role at MarshDirect message the job poster from MarshWe are seeking a candidates to join our Public Sector claims team at Marsh Australia in the role of Technical Claims Specialist. This role will be...

  • Technical Claims Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Full time

    Join to apply for the Technical Claims Specialist role at Marsh2 days ago Be among the first 25 applicantsJoin to apply for the Technical Claims Specialist role at MarshDirect message the job poster from MarshWe are seeking a candidates to join our Public Sector claims team at Marsh Australia in the role of Technical Claims Specialist. This role will be...

  • Technical Claims Specialist

    7 days ago

    Sydney, New South Wales, Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • CTP Technical Claims Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Youi Insurance Full time

    OverviewJoin to apply for the CTP Technical Claims Specialist role at Youi Insurance.Purpose of the role: The CTP Technical Claims Specialist plays a pivotal role in supporting our third-party claims team in the delivery of high-quality outcomes through technical leadership, collaboration and continuous improvement.ResponsibilitiesChampion Youi's values to...

  • CTP Technical Claims Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Youi Insurance Full time

    OverviewJoin to apply for the CTP Technical Claims Specialist role at Youi Insurance.Purpose of the role: The CTP Technical Claims Specialist plays a pivotal role in supporting our third-party claims team in the delivery of high-quality outcomes through technical leadership, collaboration and continuous improvement.ResponsibilitiesChampion Youi's values to...

  • Claims Technical Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Tal Full time

    **Company Description**Welcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Technical Claims Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Gallagher Full time

    **A brief overview on GB**:Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane,...

  • Technical Claims Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Mclennan Full time

    OverviewWe are seeking a candidate to join ourPublic Sector claims teamatMarsh Australiain the role ofTechnical Claims Specialist. This role will be based in ourSydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.ResponsibilitiesManage end-to-end processes for a mixed portfolio of primarily Public...

Claims Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia TAL Full time $90,000 - $120,000 per year
Company Description
  • Competitive Salary Bonus Annual Reviews
  • Flexible Work Hours | Hybrid Model
  • Wellbeing Benefits – Mental, Physical & Financial Support
  • Sydney CBD location with on-site gym

Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Claims Technical Specialist is responsible for providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Managers to build their capability in line with the TAL claims capability and delegated authority frameworks.

In this role you will:

  • Ensure claims handling and service approach reflects industry best practice and TAL processes and policies.
  • Act as a subject matter expert, responding to Claims Consultant requests and enquiries and to authorise and review claims Provide adverse decision review and sign off on assessment, which may require referral to internal Claims review body
  • Support Claims Consultants to use effective communication with customers, treating health practitioners and other stakeholders Drive the best service experience and appropriate claim outcomes for the customer
  • Support Client Managers and Team Managers in their reporting to funds and attendance at fund meetings/case conferences
  • Development/ enhancement of claims handling procedures and guidelines as required. Assist with embedment
  • Drive processes to support development of technical capability within claims and implement strategies
  • Coach Claims Consultants in appropriately executing assessment practices ensuring timely and quality management of claims
  • Provide insights into Case Manager technical capabilities for the purpose of performance management
  • Support the Team Manager in development planning for individuals to uplift their capability in line with TAL's capability framework
  • Contribute to the implementation of appropriate governance structures and quality assurance to successfully deliver business solutions
Qualifications
  • Demonstrated experience in a similar role within Life Insurance or extended experience as a Life Insurance Claims Manager or similar
  • Experience in coaching and embedding knowledge, including an uplift of skills of case managers
  • Excellent Knowledge of the Life Insurance Code of Practice, Insurance Contracts Act, Privacy Principles and other relevant legislative or regulative requirements and their application during claims assessment
  • Ability to identify and develop strategies to overcome barriers in claims assessment and management
  • Strong written and verbal communication, negotiation and influencing
  • Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
  • Medical, vocational or rehabilitation background (desirable)
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable)
Additional Information

TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:

  • An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
  • Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
  • Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
  • We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ community.
  • Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.