Senior Claims Consultant

• Play a key role in Hollard's Broker team
• Opportunity to work with one of Australia's largest general insurers
• Hybrid/WFH opportunity alongside a supportive & collaborative team culture

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Reporting to the Broker Home Claims Team Manager, the Senior Claims Consultant will be responsible for managing a diverse portfolio of complex/sensitive/high risk Property claims. There will also be a big focus on upskilling and mentoring junior team members to uplift overall capability within the team.

This is a hybrid role is open to candidates based in NSW, QLD and VIC.

Key Responsibilities include (but not limited to):

• Manage a portfolio of sensitive claims, reviewing and settling of the more complex cases
• Act as a referral point for claims officers to provide advice and approvals above authority
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Setting reserves and authorising payment within scope of authority
• Ad hoc assistance to the Team Manager where required

About You

• Substantial claims experience (Personal Lines, Home and Landlord)
• Excellent knowledge of the General Insurance Code of Practice, Insurance Contracts Act, breach management and escalation process, complaints handling and monitoring
• Coaching and mentoring experience particularly in providing advice to peers within a claims team
• Experience in dealing with a Broker Network
• Keen eye for detail with the ability to work under pressure and to deadlines

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.  We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

Please note:

Even if you don't meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.