Disability Community Program Coordinator

All applicants must visit our website and apply there:

The Disability Community Program Coordinator (Outreach & Home-Based Disability Services) is responsible for providing operational services in the delivery of outreach and home-based disability services.

This role contributes to the Disability Team, ensuring high-quality service delivery, supervising staff, and ensuring staff compliance and quality client care. A key component of this role is to support the Disability Community Program Manager with day to day tasks.

We offer:

• Permanent full time role.
• Training and professional development opportunities to grow your career.
• An inclusive team that is always there to support you.
• Opportunity to work for a growing organisation that demonstrates commitment to best practice leadership.

Key responsibilities include:

Under the direction of the Disability Community Program Manager, this role will:

• Coordinate the day-to-day operations of community and home-based disability programs.
• Provide supervision of Support Workers.
• Coordinating and delivering internal training
• Actively ensuring Support Worker compliance
• Assisting in recruitment of new Support Workers
• Processing timesheets and leave requests.
• Provide a point of contact for new client referrals and assist in manage client cases effectively.
• Maintain timely, accurate documentation and communication.
• Attend client and care team meetings to support effective case management.
• Ensure service delivery in out-of-home care programs is child-focused, trauma-informed, and aligned with best practice standards.
• Provide operational leadership across disability programs, ensuring compliance with legislation, regulatory frameworks, and quality standards.
• Collaborate with finance and human resources to ensure effective resource management within budget constraints.
• Build and maintain strong relationships with key internal and external stakeholders, funders, and other partners.
• Managing internal and external reporting requirements are met.
• Drive continuous improvement in service delivery

We're looking for someone who has:

• Extensive experience in NDIS service delivery and disability support programs.
• Proven experience at a coordinator level, with the ability to support teams using a trauma-informed approach.
• Strong understanding of government policies, regulations, and processes related to NDIS services.
• Up-to-date knowledge of current trends and challenges in NDIS service delivery.
• High level of cultural competency, with the ability to provide culturally safe and inclusive services to
• Aboriginal and Torres Strait Islander communities, ensuring connections to country, culture, and community.
• Strong stakeholder engagement and relationship management skills.
• Experience working with children and young people in a relevant context.

To be successful, you'll need:

• Completed a Cert IV in Disability or similar qualification.
• Current Employment Working with Children Check.
• Current Victorian Drivers License.
• Satisfactory National Police Check & International Police Check if required.
• NDIS Worker Screening Check.
• Completion of the NDIS Worker Orientation Module.
• First Aid and CPR Certificate (or willing to obtain).

About Ability Assist

We're a proud For Purpose Organisation with more than 30 years of experience supporting people across Victoria. Since 1994, we've delivered therapeutic, person-centred care through our Out of Home Care (OOHC) and NDIS services—partnering with children, young people, adults, and families with disability or complex needs. At Ability Assist, our approach is grounded in compassion, backed by evidence, and driven by outcomes. Everything we do centres on the individual we support—because that's what great care is all about