Service Coordinator

5 days ago

West Ryde, Australia Goaldis Community Services Full time

**About Us**

At **Goaldis Community Services**, we are dedicated to empowering individuals with disabilities by providing high-quality, person-centred support that promotes independence, dignity, and inclusion. As a registered NDIS provider, we specialise in Supported Independent Living (SIL), core supports, and community participation. With a strong focus on mental health and complex needs, our team is committed to delivering services that are not only compliant but truly life-changing. We believe in building a culture of trust, respect, and continuous improvement — for both the people we support and our staff.

**Position Overview**

**Key Responsibilities**
- **Daily Service Oversight**:

- Monitor and coordinate day-to-day operations across multiple SIL homes and programs, ensuring high-quality, participant-focused service delivery.
- **Compliance and Quality Monitoring**:

- Review and assess shift notes and incident reports
- Submit reportable incidents to the NDIS Commission
- Report and monitor the use of restrictive practices
- Collate evidence for NDIS audits and internal compliance checks
- **Participant Documentation**:

- Assist in the creation and review of Support Plans, Care Plans, Behaviour Support Plans, and Risk Assessments
- Create and manage Tenancy and Residential Agreements
- Collect and maintain up-to-date client information and documentation
- **Staff Coordination and Support**:

- Mentor and upskill support workers as needed
- Coordinate and facilitate team meetings
- Provide administrative support to house leaders and staff teams
- Create site induction documents and support onboarding processes
- **Administrative & System Tasks**:

- Perform accurate and timely data entry
- Maintain participant records and service data
- Act as the NDIS portal administrator for reporting and compliance submissions

**Key Skills and Attributes**
- Strong understanding of NDIS compliance and quality standards
- High attention to detail and excellent documentation skills
- Proactive and confident communicator
- Organised with excellent time management and administrative abilities
- Capable of working independently and in collaboration with a wider team

**Qualifications & Experience**
- Minimum 2 years of experience in the disability, mental health, or community services sector
- Qualifications in Community Services, Disability, or a related field
- Experience with SIL or NDIS service delivery is preferred
- Familiarity with NDIS Commission portals and reporting requirements

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $85,000.00 per year

Ability to commute/relocate:

- West Ryde NSW 2114: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Qualifications in Community Services, Disability or related field

**Experience**:

- SIL and NDIS Commission portal: 2 years (required)
- Regulatory reporting and Compliance Submission : 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 22/07/2025
Expected Start Date: 28/07/2025

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