Library Customer Service Officer

4 days ago

Liverpool New South Wales, Australia Liverpool City Council Full time $41,000 - $45,000 per year

Synopsis:

Top of Form
Library Customer Service Officer
WHY US:
We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

JOB DETAILS
1 X Perm Part Time 21 hours, 5 days/ week over a 7-day bandwidth $41.27 to $45.13 per hour + super

JOB DESCRIPTION:
We are looking for a Library customer service officer to deliver best practice library services across our libraries. The position is based at Liverpool but work across libraries and locations is expected. Hours are spread across 5 shifts a week, rostered as 2 x morning, 2 x afternoon and 1 x evening or weekend shift per week.

The role is 100% customer facing and previous public library experience would be highly regarded.

This position requires ALIA recognised qualifications as library technician or above.

About You
To be successful:

  • Completion or progress towards completion of a Diploma in Library and Information Science or equivalent, conferring eligibility for associate membership of the Australian Library and Information Association.
  • Class C Drivers Licence
  • Demonstrated experience working in a customer service environment including cash handling
  • Demonstrated ability to lead and work within a multi branch team
  • Supporting staff and customers in the policies and procedures, including use of equipment and access to the collection
  • Assisting with information enquiries
  • Demonstrated enthusiasm for Library innovation and experience in upgrades and change.
  • Experience in a public library and with inter-library loans, collection management and digital services.
  • Knowledge of Library Management Systems, digital technology and corporate systems.

Benefits Of Working At Lcc

  • Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.
  • Learning and development opportunities
  • Subsidised parking and a location that is also close to Liverpool station.
  • Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program.
  • Access to a Fitness Passport membership.

This position is subject to a working with children check and prohibited people are not eligible to apply.
All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check
Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

HOW TO APPLY:
Please click the 'Apply' button above. Applicants must submit a covering letter, current resume and response to the selection/essential criteria questions which will be shown once you commence your application.

Click here for a copy of the position description
CLOSING
23 September 2025

Be part of creating the future
, for further information about the position please contact Samata Billa, Talent Acquisition Partner at

Bottom of Form

  • Coordinator Library Customer Service

    4 days ago

    Liverpool, New South Wales, Australia Liverpool City Council Full time $111,867 - $122,577 per year

    Synopsis:Coordinator Library Customer ServiceWHY US:We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community...

  • Library Customer Service Officer

    10 hours ago

    Liverpool, Australia Liverpool City Council Full time

    OverviewJoin to apply for the Library Customer Service Officer role at Liverpool City Council.1 X Perm Part Time 21 hours, 5 days per week over a 7-day bandwidth. Salary: $41.27 to $45.13 per hour + super.Why UsWe believe it's important to do work that matters to you personally. There are opportunities at Liverpool that celebrate and enrich our community now...

  • Library Customer Service Officer

    4 days ago

    Liverpool, Australia Liverpool City Council Full time

    **WHY US**: We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development. **JOB DETAILS**1 X Perm Part Time 21...

  • Library Customer Service Officer

    4 days ago

    Liverpool, Australia Liverpool City Council AU Full time $41 - $45 per year

    WHY US:We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.JOB DETAILS1 X Perm Part Time 21 hours, 5...

  • Library Officer

    4 days ago

    South West Coast VIC, Australia Geelong Regional Library Corporation Full time $66,533 - $70,765 per year

    Join the Geelong Regional Library Corporation as a Library Officer.Multiple roles and locations available.Band 3,  $ $66,533 - $ 70,765 (pro-rata for part-time), plus 12% superannuation.Rostered evening shifts and weekends are a requirement of these roles.Are you passionate about building strong community connections, and creating welcoming and vibrant...

  • Coordinator Library Customer Service

    1 week ago

    Liverpool, Australia Liverpool City Council Full time

    **WHY US**: We believe it’s important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development. **JOB DETAILS**: Perm, Full Time 35...

  • Coordinator Library Customer Service

    7 days ago

    Liverpool, Australia Liverpool City Council Full time

    OverviewCoordinator Library Customer Service role at Liverpool City CouncilJoin to apply for the above role. This opportunity focuses on leading customer service across the library network and supporting community-focused services.Job DetailsEmployment type: Permanent, Full TimeHours: 35 hours per week, 5 days per week over a seven-day bandwidthSalary:...

  • Coordinator Library Customer Service

    7 days ago

    Liverpool, Australia Liverpool City Council Full time

    OverviewCoordinator Library Customer Service role at Liverpool City CouncilJoin to apply for the above role. This opportunity focuses on leading customer service across the library network and supporting community-focused services.Job DetailsEmployment type: Permanent, Full TimeHours: 35 hours per week, 5 days per week over a seven-day bandwidthSalary:...

  • Coordinator Library Customer Service

    1 week ago

    Liverpool, Australia Aboriginal Health Council of Western Australia Full time

    OverviewCoordinator Library Customer ServiceWHY US: We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community...

  • Coordinator Library Customer Service

    1 week ago

    Liverpool, Australia Aboriginal Health Council of Western Australia Full time

    OverviewCoordinator Library Customer ServiceWHY US: We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community...