Coordinator Library Customer Service

WHY US:

We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

JOB DETAILS:

Perm, Full Time 35 hours, 5 days/ week over a seven-day bandwidth $111,867.28 to $122,577.95

JOB DESCRIPTION

The Coordinator Library Customer Service leads the delivery of outstanding customer service across the library network, through the support and development of trained, responsive and engaged staff. Ensuring our processes and services meet the changing needs of the community.

This is a senior leadership role, reporting directly to the Manager of Library and Museum Services with a large team of direct and indirect reports.

You will be drafting and contributing to policy development; planning and delivering the library's strategic, financial, workforce, information and communications technology and operational plans.

You will also support and develop a team of Customer Service and Branch staff to develop and deliver quality services to internal and external customers through regular Customer Service and Branch meetings, data collection and evaluation, individual work reviews, annual work plans and regular communications

This is a challenging role, with many opportunities as the library service innovates for its growing community.

ABOUT YOU

The successful applicant will have:

• Completion of degree or Post Graduate level library and information studies, conferring eligibility for associate membership of the Australian Library and Information Association (ALIA)

• Current Class C Drivers Licence

• Experience in a range of roles including at a supervisory level within public libraries, including experience in leading staff teams

• Demonstrated ability to activate branch libraries with innovative and community inclusive programming
• Experience in resolving customer issues and providing quality customer services
• Experience in the successful implementation of innovative Library based information technology systems
• Experience in devising and implementing innovative customer service programs
• Experience in developing and implementing library policies and plans
• Experience in identifying and evaluating training needs of staff and developing and implementing training programs for staff
• Experience in implementing changes in library services and systems

BENEFITS OF WORKING WITH US

• Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant)
• Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program
• Access to a Fitness Passport membership
• Internal professional Learning and Development

All successful candidates will be required to obtain a National Police Check as part of the recruitment process and may be required to undergo a pre-employment medical check.

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.

CLOSING 18 September 2025

Be part of creating the future, for further information about the position please contact Samata Billa, Talent Acquisition Partner