Case Manager

2 weeks ago

South Perth, Australia Workskil Australia Limited Full time $60,000 - $80,000 per year

Work a 9-day fortnight
Make a genuine impact helping customers
Salary Packaging options

About the Role

The Case Manager - Prior Offender (also known as the Employment Coach Specialist) is responsible for undertaking meaningful work by supporting an allocated caseload of customers with a prior offender history, with the objective of finding them employment.

Using an intensive case management approach, this role focuses heavily on improving the customers capacity to work by addressing non- vocational issues and building vocational skills and experience.

Promoting your customers through advocacy to employers will be paramount in assisting them to find suitable employment opportunities, while actively running group-based sessions to motivate and improve confidence amongst your caseload.

We have multiple opportunities across our Cannington and Gosnells sites that are being offered on a full time, ongoing basis.

If you possess the relevant skills and experience, the drive to help those in need, or if you believe you have transferable skills that would be able to truly make a difference to the lives of our customers, we would like to hear from you.

What skills and experience will you need to possess to be successful in this role?

  • Demonstrate an understanding of vocational and other barriers that impact people from gaining employment

  • Demonstrate a passion and drive for helping people find employment

  • Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff

  • Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers

  • Demonstrate the ability to achieve individual targets and work to clearly defined KPIs

  • Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience

  • Demonstrate attention to detail ability to work under pressure

  • Demonstrate previous experience in the employment services, Justice or similar field will be highly regarded

  • Have a minimum Certificate IV in Employment Services or Career Development or willingness to study; and

  • Have experience in Employment Services or a related Service industry.

The Application Process

If you progress through our screening process, there are a few other requirements which we'll need for you to obtain as follows (at Workskil Australia's cost):

  • National Police Clearance

  • Working Rights Check

Want to know more about Workskil Australia? Check us out at

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

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