Case Manager

2 weeks ago

Perth, Western Australia Hudson Full time

YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE

We are seeking individuals that have a knack for claims or case managment and love providing support to those in need.

Perth CBD, close to public transport with working from home options after a traning period

**Duties will include but not limited to**:

- Answering calls and providing information to assist client queries
- Coordinating appointments and providing administration support to the team
- Managing cases and appliying legislation and case notes to determine an outcome
- Chasing up documents and referral letters
- Liaising with healthcare providers and medical experts
- Managing cases and processing multifaceted claims
- Undertake research to inform evidence-based decision making

**Desirable skills and attributes for the role**:

- The ability to demonstrate empathy and patience for individual's circumstances is essential
- Be client-focused and committed to delivering excellent client service
- An adaptable, positive outlook and willingness to learn
- Proven ability to gather information and make confident decisions
- Previous experience working through claims, grants, casse managemmnt, injury management, finance or experience in the healthcare sector
- Exceptional communication skills
- Demonstrated ability to follow process, policy and legislation with high attention to detail
- Resilience and analytical thinking
- Previous Government experience highly regarded
- Ability to pass a baseline clearance security check

**In return you will be rewarded with**:

- A supportive team environment
- Ongoing training
- Flexible working hours between 7am and 7pm
- Above award paying salary
- Growth opportunities

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