Case Manager

4 days ago

Perth, Western Australia Qbe Insurance Group Limited Full time

Case Manager

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Case Manager - Workers Compensation**

**Location**: Perth

**Term**: Full-time, Permanent and 12 month fixed-term contracts available

**Your part in a changing world**

At QBE, we're driven by our purpose - **to give** **people the confidence to achieve their ambitions**.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

**The opportunity**

As a Case Manager at QBE, you will provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives.

The position involves face to face contact with stakeholders through case conferencing, claims reviews and on-site visits. You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies and enter accurate information on all claims onto our database.

**Your story so far**

To succeed in this role, you will have previous experience within a customer service, account management or client services role, ideally within insurance or allied health. You will demonstrate a high level of empathy, a flexible attitude and a motivated service-oriented approach that allows you to deliver superior results to your clients. Qualifications in Allied Health, OH&S or Business will be advantageous.

This is an exciting opportunity for someone who is customer focused and is looking to join an exceptional team. You will also be offered a structured development plan, developed in consultation with you to ensure we're assisting in taking your career in the right direction. Your strong customer service focus, empathy, and determination will ensure a fantastic future within QBE.

**We are here to support you**

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

As a QBE employee, we will offer you:

- Up to 12% in superannuation
- Our 'At My Best' wellbeing program, which includes a free 12-month subscription to Headspace
- Access to 'Share the Care' - 12 weeks' flexible leave for new parents inclusive of paid superannuation
- Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
- Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling
- Discounts on insurance products, car hire, hotels, goods and services
- Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

**Join us.**

**Applications Close** : COB Friday 2nd July 2021

**Skills**:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 327836

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