Opportunities in Credit – Retail Banking

Our people drive our business. We know the world is getting faster and our days busier, so Macquarie is redesigning banking to power our clients to live their best life. To continue our growth, we're inviting innovative people with a passion for connecting with clients to join our team. We're looking for the right people, rather than people with perfect experience – people with a curious mindset who are interested in working within a community that's totally focused on delivering the best possible customer experience. Whether you currently work in customer service, Retail or Hospitality – we want your diverse experience to enhance our business. We have a broad range of junior positions supporting our Credit Division such as, Broker Support Officers, Settlements Associates, Collections Consultant, Financial Assistance and Retail Operations Administrators.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

You're client-centric, building rapport by asking insightful questions. You collaborate with colleagues and clients to find solutions. Self-motivated, you make things happen. Friendly and helpful, you communicate clearly and offer genuine advice. Detail orientated, your work is always high quality. You understand our unique role and focus on clients' best interests, while managing risks. Analytical, you use data to guide decisions and solve problems. Does this sound like you?

What you offer

• Exceptional customer service skills with ability to handle queries empathetically
• Strong problem solving and decision-making skills
• Ability to work collaboratively within a team environment
• Capable to utilise both phone and web-based chat simultaneously
  A learning mindset with a focus on effective customer service

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.