Customer Service Consultant

2 days ago

North Lakes, Queensland, Australia Itoh Talent Partners Full time

Want to be part of a team where your voice matters and your growth is genuinely supported?

We're looking for motivated Customer Service Consultants who thrive on creating exceptional customer experiences. We are seeking people who are curious, capable, and ready to engage meaningfully with customers every day. 

In this full-time role, you'll play a key role in supporting customers through a variety of general queries, with the opportunity to really take ownership of the customer journey. 

Responsibilities:

  • Be the first point of contact for customer enquiries, from questions to complaints to delivering solutions with care and professionalism.
  • Handle calls with confidence, empathy, and efficiency.
  • Support and retain customers using your excellent listening, negotiation, and communication skills.
  • Work collaboratively in a supportive team environment where learning is continuous and initiative is valued.
  • Navigate internal systems confidently and stay on top of product updates and compliance standards.

About you:

You love helping people and have a knack for turning tricky situations into positive experiences. Thriving in fast paced environments, you manage multiple priorities with calm and confidence. You feel at home in structured, compliance driven settings and take pride in getting the details right.

You're goal oriented, eager to grow, and always on the lookout for ways to improve. Above all, you understand the power of clear, adaptable communication and know how to make every interaction count.

Next steps:

If you're ready to be part of a values driven team that genuinely supports your growth and celebrates your success, we'd love to hear from you. This is your chance to step into a role where you can make a real impact, be recognised for your contributions, and build a meaningful career.

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