Customer Claims Consultant

4 days ago

North Lakes, Queensland, Australia Budget Direct Full time $60,000 - $90,000 per year

Motor Claims Consultant - North Lakes

Are you passionate about helping others and enjoy building relationships? Join our North Lakes team as a Motor Claims Consultant. You'll play a crucial role in assisting our customers when accidents happen, ensuring their experience is smooth and positive from start to finish. If you love problem-solving and providing exceptional service, this is the role for you

What We're Offering

Important: This role starts on 27th November 2025

We offer two work schedule options:

Full-Time: This role requires 37.5 hours per week on a rotating shift basis, with operating hours between 6:00 AM and 6:00 PM, Monday to Saturday. Saturday shifts are scheduled every 2 to 3 weeks.

Part-Time: This permanent role involves 25 hours per week, Monday to Friday from 9:00 AM to 2:00 PM. Saturday shifts are also required every 2 to 3 weeks.

At Auto & General (A&G), you'll be part of a supportive workplace that values teamwork and collaboration. We believe in growing both personally and professionally, offering access to training and development opportunities.

What You'll Be Responsible For

  • Managing the Claims Process: Collaborate with outside experts to handle claims efficiently.
  • Reviewing Reports: Analyse documents and make informed decisions regarding claims.
  • Providing Exceptional Customer Service: Build rapport and offer outstanding service to customers.
  • Attention to Detail: Ensure accuracy and thoroughness in all aspects of your work.
  • Time Management: Work well under pressure and manage your time effectively.
  • Team Collaboration: Build strong relationships with your teammates.

Our Perks:

  • Be Rewarded: Recognition for high performance through bonuses and other perks.
  • Leave Options: Including volunteer days, additional paid 'ME' day, paid parental leave, and the option to purchase additional leave.
  • Growth Opportunities: Access to learning and professional development opportunities.
  • Give Back: Participate in our A&G Difference program with volunteering, fundraising, and donation opportunities.
  • Wellbeing: Access to our healthy mind and body hub, mental-health support, and fitness discounts.
  • Celebrate Success: Join us for on-site events, family fun days, and annual celebrations.
  • Save Money: Discounts on insurance products and through our partnerships with retailers, hospitality providers, and more.

About Us:

Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer. We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like ING, Qantas, Virgin Money, and Coles Insurance.

We're always on the lookout for talented, passionate individuals to help us achieve our goal of being Australia's best insurer. If this sounds like you, apply today

How to Apply:

If you're seeking a new challenge and would enjoy the opportunity to work in a dynamic and growing business, click the APPLY NOW button and submit your application.

Auto & General values individual differences and fosters an inclusive culture, creating a great place to work for all.

Note to recruitment agencies: We politely ask that you avoid making any approaches or sending unsolicited resumes to our Recruitment Team or Hiring Leaders. Auto & General is not responsible for any related fees.

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