Fulfilment Service Coordinator

Company Description

The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.

Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial.

JB Hi-Fi Group is the perfect place to power your career, and we're excited to hear from you. 

Why join JB Hi-Fi Group?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

In this dynamic and central Supply Chain role, you will collaborate with multiple departments across JB Hi Fi and The Good Guys and support the end-to-end fulfilment for bulky parcelised goods. As the Fulfilment Service Coordinator, you will work in the Fulfilment Service team to ensure every customer receives the right product, at the right time, in the right way. This role will focus on taking a centralised view of fulfilment and influence high standards of execution across the Supply Chain network.

Key responsibilities include, but are not limited to:

• Providing Last-Mile Delivery Support
• Providing last-mile Bulky delivery support, through:
• Managing delivery address and delivery date exceptions;
• Responding to delivery enquiries; and
• Proactively contacting customers to reschedule failed bulky deliveries.
• Providing last mile parcelised delivery support, including delivery cap and lead times management.

Qualifications

To be successful in this role, you will need:

• Minimum 3 years of supply chain experience, with exposure to customer service, online or last mile-related activities
• Minimum 3 years of experience working in and interacting with cross-functional teams
• Be flexible to work across a 7 day a week roster with rosters assigned between 8am-10pm

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply