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Service Delivery Coordinator
2 weeks ago
MMP Projects has an outstanding reputation in the commercial construction industry. Our clients include federal, state and local government departments, construction and private companies. We pride ourselves on working to meet our customers' needs by providing high quality, tailored work in a timely manner. We value diversity and support our team to create a safe and fulfilling work environment.
We have a fantastic opportunity for a driven, and passionate Service Delivery Coordinator to join our team on full-time basis. Reporting to the Operations Manager, you will work within a well-established and supportive team and be responsible for the scheduling and dispatch of Service Maintenance Tasks to Field Services.
Qualifications & experience
• Well-developed skills in Microsoft Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong organisational capabilities with attention to accuracy and detail
Tasks & responsibilities
- Managing customer requests for servicing, and scheduled maintenance works.
- Customer quotes, and labour planning.
- Prioritise customer requests and allocate resources appropriately.
- Providing regular and timely updates to customers on the status of jobs attending to their request.
- Coordinate scheduled preventative servicing and maintenance.
- Monitor, analyse and report facility management service performance and recommend effective improvement strategies.
- Ensure effective planning and scheduling of work is carried out within budget and on time.
- Liaise with site management teams to determine their requirements.
- Lead, coach and develop a high performing maintenance team that meets agreed objectives, and delivers best practice results, added value and continuous improvements.
- Ensure OH&S requirements are met for the contract.
- Book and coordinate site visits.
- Obtain quotes and present them to clients.
- Prepare reports on tradespersons findings.
- Completing job reviews prior to invoicing.
- Excellent customer service and the ability to react and prioritise to our clients' needs.
- The ability to work under pressure and have personal resilience to juggle the competing priorities of the position.
- Be solutions focused, with a great attitude and personal energy to make things happen.
