Office Administrator
2 days ago
Office Administrator - Sarros
About the Role
Join Sarros, a leading WA family-owned trade services company operating across Perth and Peel regions since 2014. We're seeking an experienced Office Administrator to support our electrical, plumbing, and appliance divisions in a dynamic, fast-paced environment.
Key Responsibilities
- Process payments and generate invoices accurately through Simpro software
- Coordinate real-time scheduling for technicians across Perth metropolitan area and Peel region
- Manage daily operations and maintain live schedule updates
- Handle data entry for receipts and stock management systems
- Update Sarros Appliances website with current products and inventory
- Provide exceptional customer service via phone and email communications
- Support administrative functions across all three business divisions
- Process quote creation, job scheduling, and invoice generation through Simpro
Essential Requirements
Technical Expertise:
- Proficiency in Simpro software (quote management, job scheduling, invoicing, data entry)
- Experience with system reconciliation and stock management processes
- Website content management capabilities
Customer Service Skills:
- Strong customer relations and communication abilities
- Professional phone and email etiquette
- Experience handling customer inquiries and complaint resolution
- Excellent interpersonal skills for client interaction
Local Knowledge:
- Comprehensive understanding of Perth metropolitan area and Peel region geography
- Knowledge of travel times and logistics for effective scheduling
- Familiarity with suburbs from Yanchep to Lake Clifton
Operational Skills:
- Proven ability to manage real-time scheduling coordination
- Strong multi-tasking capabilities in fast-paced environments
- Exceptional attention to detail for data accuracy
- Independent work ethic with team collaboration skills
Ideal Candidate
- Previous experience with job management software (Simpro highly regarded)
- Background in trades administration or similar industry experience
- Strong organizational and time management capabilities
- Flexible approach to varied daily responsibilities
- Ability to work independently while contributing effectively to team objectives
What We Offer
- Opportunity to work with an established, growing WA family business
- Diverse role supporting multiple trade divisions
- Professional development in trade services administration
- Collaborative team environment with support for employees
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