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Contact Worker, Children's Contact Service

2 weeks ago

Sydney, New South Wales, Australia Interrelate Limited Full time $72,000 - $108,000 per year
  • Established Not-for-profit organisation with 99 years of trusted expertise
  • Work in a collaborative and supportive team environment
  • Hourly rates (including casual loading & penalty rates): $53.55ph (Mon-Fri), $74.97ph (Sat)

*ABOUT YOU:*

You are passionate about making a difference in the lives of families and children and providing opportunities for families to establish meaningful relationships.

You are calm, approachable, resilient and are skilled at discussing sensitive subject matter in a safe and respectful way. You have a willingness to understand people's stories and empower them to work towards better outcomes for themselves and their families.

You are organised, adaptable, willing to learn new processes and have excellent written and verbal communication skills. You will also have the ability to work autonomously, with flexibility in working hours.

*ABOUT THE ROLE:*

The CCS Contact Worker will provide contact service duties with clients of the CCS, with the overall objective of providing children with the opportunity to re-establish or maintain a meaningful relationship with both parents and/or significant persons in their lives, in a safe and relaxed environment.

Interrelate's Children's Contact Service (CCS) offers a child-focused place for children and their families to spend time together. It provides a safe, neutral and flexible service for parents, children and their families and supports children connect and build positive relationships with family members who they do not live with, or connect with, outside of our service. It is a place for parents to engage in safe and friendly change-over / change-back arrangements, as well as supervised contact in a relaxed family environment.

We value the richness that cultural diversity brings to our team. As our client base in Fairfield includes many families from the Culturally and linguistically diverse (CALD) community, we welcome applications from candidates who share similar experiences and cultural insights. Your valuable perspective will help us better serve and support the Fairfield community.

**Key duties will include:**

  • Supervise children's contact, and facilitate changeover of children between parents whilst maintaining focus on the safety and well-being of the children
  • Support and provide encouragement to families to engage in positive family connection and experiences
  • Model positive parenting behaviours
  • Complete well documented case notes of family connections
  • Facilitate the promotion of Interrelate's Services within the community
  • Be well-informed about other relevant and appropriate community services in the area to facilitate effective referrals
  • Adhere to appropriate work practices to protect the confidentiality of clients
  • Participate in program and service evaluations

This position will be Casual and will provide centre-based services in Fairfield, with the flexibility to support services in our Caringbah CCS centre if required.

Our Children's Contact Service is operational from 9am to 8pm (MON-FRI), and 9am to 6pm on Saturdays. Candidates who have the flexibility to attend shifts across weekdays, early evenings and Saturdays will be highly regarded. Please note that some rostered shifts may only be scheduled for a maximum duration of 3 hours.

*ROLE REQUIREMENTS:*

  • Minimum Certificate IV in Community Services. (A bachelor's degree in social work, psychology or counselling will be highly regarded)
  • Demonstrated experience working with families and children experiencing separation and family breakdown and high levels of family conflict
  • Demonstrated experience working in one or more areas of clinical work, e.g. counselling, dispute resolution, relationship education, children's services, men's programs, family law
  • Knowledge of child development, child protection, and family violence issues
  • Demonstrated skills in managing high parental conflict whilst upholding the best interests of children
  • A current Apply First Aid (HLTAID011) certificate, or willingness to attain one within the first month of employment

*Please refer to the job description for a full list of the key role requirements and responsibilities*

**ABOUT US:****

Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives - their relationships. We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.

We deliver services spread across 30+ physical locations (plus online) to more than 160,000 clients and we're backed by qualified staff and 99 years of trusted expertise in sensitive relationship matters.

We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for 2 surveys in a row. This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce. At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.

To learn more about our Children's Contact Service and other Interrelate services, please visit our website:

*TO APPLY:*

If you are interested in applying for this role, please click on the Apply Now button to submit your application. Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.

Closing date: Monday, 15 September 2025

If you have any questions regarding this position, please email

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage. If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at and we will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.