Customer Service Manager

5 days ago

Sydney, New South Wales, Australia Hays | Contact Centres Full time $90,000 - $120,000 per year

Customer Service manager

Customer Service, Onboarding & Compliance Manager

Sydney, New South Wales, Australia (On-site)

We're a fast-growing fintech company looking for a proactive and experienced

Customer Service Onboarding & Compliance Manager

To lead our Customer Service team and ensure a seamless onboarding experience for business clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.

Key Responsibilities

  • Lead and manage the customer service team, fostering a high-performance and customer-first culture.
  • Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and strong client engagement.
  • Ensure all onboarding and service activities meet compliance and regulatory standards.
  • Collaborate with Sales, Product, and Legal teams to streamline onboarding workflows and resolve client issues.
  • Develop onboarding materials, training guides, and FAQs to support clients and internal teams.
  • Monitor team performance, customer satisfaction, and process efficiency, driving continuous improvement.

What You'll Bring

  • Proven experience in B2B customer service, onboarding, and compliance-ideally in fintech or financial services.
  • Strong leadership skills with experience managing customer service teams.
  • Excellent communication, problem-solving, and stakeholder management abilities.
  • Understanding of regulatory requirements and risk management.
  • Comfortable working with CRM systems and onboarding platforms.

Why Join Us?

  • Be part of a purpose-driven fintech company reshaping financial services.
  • Lead a passionate team and make a real impact on customer experience.
  • Competitive salary, flexible work options, and career development opportunities.

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