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Concierge & Community Lead
2 weeks ago
Location: Sydney Salary: AUD Industry Standards
Concierge & Community Lead
Be part of a team delivering world-class customer experiences
Monday–Friday hours – No weekends
Sydney CBD
Are you innovative and dynamic, passionate about delivering exceptional customer experiences? We are looking for a Concierge & Community Lead to join our team and support our clients at their flagship office tower in the heart of Sydney, Circular Quay.
ABOUT THE ROLE
As Concierge & Community Lead, you will be the welcoming face of the precinct, creating a warm and engaging environment for customers, tenants, and the wider building community. You will also play a key role in fostering the virtual community through the building app and contribute to the success of placemaking. Additionally, you will be a proud advocate for the First Contact brand, actively promoting events and activities throughout the commercial and retail precinct.
WHAT YOU'LL BE DOING
- Provide a warm welcome and assist visitors with information on amenities, services, events, and facilities.
- Deliver a personalised, high-calibre service, proactively identifying opportunities to enhance the customer experience.
- Oversee the Concierge service request portal, ensuring all guest service requests are handled efficiently.
- Facilitate & lead concierge services for customers, including umbrella loans, welcome gift check-outs, restaurant bookings, and support with the building app.
- Collaborate with the customer experience team to develop and deliver engaging events.
- Draft communications, social media content, and booking links to promote events.
- Curate and execute tailored activations and events that uniquely engage each location, focusing on wellness, surprise & delight, community, and signature experiences.
This role keeps you active and engaged, involving walking, standing, sitting, and manual handling throughout the day.
WHY JOIN FIRST CONTACT?
- Work-life balance – Monday to Friday shifts between 7 AM and 7 PM, with weekends and public holidays off.
- Competitive salary – We offer above-industry pay in recognition of your dedication and expertise.
- Rewards & recognition – Earn retail vouchers through our outstanding recognition program.
- Hassle-free wardrobe – We provide a corporate uniform and dry-cleaning service.
- Career growth – We invest in our people and offer pathways for career progression.
- Prestigious work environment – Work in some of Sydney's most iconic and innovative commercial buildings.
WHO WE'RE LOOKING FOR
We welcome applications from candidates with experience in front-of-house, corporate, events, or hospitality environments. More importantly, we want to see that you are:
- A natural people-person who thrives on engaging with a diverse community.
- Interested in technology, digital innovation, and creative business.
- Passionate about building communities and delivering outstanding service.
- Committed to following through on requests and inquiries.
Applications close 12 September 2025.
If you're ready to be part of an exciting and dynamic precinct, we'd love to hear from you
