Waiting List Officer

• Excellent benefits including salary packaging

• Fitzroy location

• Permanent, full time position with an accrued day off entitlement

About the Role

The Waiting List Officer is accountable for the management of patients on the Planned Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Planned Surgery Access Policy and across the entire continuum of care from placement on the waiting list to day of surgery.

• Receive and process waiting list forms from specialist clinics, private rooms and other areas of SVHM within stipulated time frame as per DHHS Elective Surgery Access Policy

• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required

• Ensure all queries from patients and clinicians pertaining to clinical management are forwarded to Surgical Liaison Nurse

• Monitor Category 1 patients to ensure they are admitted within 30 days

• Monitor Category 2 and 3 patients to ensure timely access to surgery within category timeframe

Classifications for this position will be HS1 - HS17 ($58,442 - $64,610 per annum) over award ($4.4447 per hour)

Your Contribution

• Relevant experience in administration in a healthcare role

• Experience with patient administration systems

• Working knowledge of Microsoft office including Outlook, Word and Excel

• Current National criminal history check, or willing to obtain

What we Offer

• Salary Packaging – Increase your take home pay

• Employee Assistance Program

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• CBD Location, close to Public Transport and car parking

• Discounts and Promotions always available through our Foundation

• Culture of continuous improvement

• Flexible working arrangements possible once competent

About Planned Surgery
The Planned Surgery Management Team (PSMT) coordinates and case manages patients that are on the St Vincent's Hospital planned surgery waiting list in accordance with the elective surgery waiting list policy and the Department of Health Planned Surgery Access Policy. The PSMT is responsible for the case management all patients across the surgical specialties at SVHM.

Working at St Vincent's
St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit or get in contact at

View Reconciliation Action Plan

View Code of Conduct