Service Advisor

5 hours ago

Robina, Queensland, Australia Frizelle Sunshine Automotive Full time $90,000 - $120,000 per year
  • Join a company with dealerships across QLD, NSW, VIC
  • Enjoy access to staff benefits including discounts on parts and servicing
  • Guaranteed weekly base earnings plus healthy commissions and a car on offer

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

We are seeking a Service Advisor to join our team at our Robina Dealership, delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing.

What the role entails:

  • Providing the ultimate customer service experience to our clients face to face
  • Building and maintaining positive customer and employee relationships
  • Maintaining regular contact with our customers to provide updates
  • Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
  • Handling customer concerns and complaints with prompt solution based outcomes
  • Eagerness to learn and grow, while being humble when mistakes are made
  • Offering accurate estimates for customers requiring additional work or repairs
  • Being a champion of objections – There is always a positive outcome
  • Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for:

  • Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
  • Excellent customer service with well-developed verbal and written communication skills
  • A proactive person who presents professionally
  • Experience in a department where KPIs are used
  • Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
  • Ability to sell additional work as required
  • Someone who can work autonomously but thrives when part of a team. Culture is important to us
  • Someone who loves a challenge and has a strong focus in customer experiences
  • Love a fast paced, yet fun environment

Benefits of joining us:

  • Embrace development and mentoring from your team, fostering personal and professional growth
  • Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
  • Exclusive discounts on vehicles, parts and servicing
  • Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
  • Lifestyle discounts, including Gym memberships and retail discounts
  • Paid parental leave to support you and your family

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