On Call Rostering Officer

2 days ago

Sandringham, Victoria, Australia Independent Living Victoria Full time $1,040 - $1,820 per year

Please read the following before applying:

The position will fulfil a range of 'On-Call', after hours as defined:

  • 5am – 9am and 5pm to 11pm Monday to Friday.
  • 5am – 11pm Saturday, Sunday and Public holidays.
  • You will be paid a flat rate of $10 per hour just for being on-call.
  • Rates start from $35 p/h for time worked.

About us:

Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.

About the role:

Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure? Independent Living Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours.

This is a casual, work-from-home role that offers flexibility and autonomy. Itmay suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work. You'll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day.

The position will fulfil a range of 'On-Call' hours as defined:

  • 5am – 9am and 5pm to 11pm Monday to Friday
  • 5am – 11pm Saturday, Sunday and Public holidays.

Key functions of the role will include:

  • Provide full on-call coverage during allocated periods.
  • Allocation of shifts to ensure staff skillsets match individual client support needs.
  • Ensure shifts are filled as requested in a timely manner
  • Respond promptly and professionally to phone calls regarding client care and staff rostering
  • Manage last-minute shift cancellations and coordinate replacements efficiently
  • Use initiative to assess and escalate health-related concerns appropriately
  • Maintain clear and accurate records of calls and actions taken
  • Work independently and make sound decisions under time pressure
  • Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked
  • Manage and resolve any issues that arise for support workers after hours

About you:

  • General Administration experience is preferred
  • Previous Support Worker experience is advantageous
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
  • Confident handling a high volume of phone calls and thinking on your feet
  • Calm and resourceful in urgent or high-pressure situations
  • Strong organisational and time management skills
  • Comfortable working autonomously with minimal supervision
  • Willingness to learn our internal rostering software (training provided)
  • Positive and friendly attitude.
  • Excellent interpersonal skills.
  • Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
  • Flexible and adaptable approach to work demands.

What we offer:

  • Flexible, casual role that supports work-life balance
  • Remote, work-from-home arrangement
  • Supportive training and onboarding
  • The chance to make a real impact in people's lives

Other Requirements:

  • Must hold Valid Australian work rights.
  • NDIS Worker Screening check.
  • National Police Clearance.
  • First Aid and CPR certificate.

How to Apply:

To apply please click the 'apply now' button and submit your CV and cover letter, clearly addressing the selection criteria and why you believe you are a suitable match for this role.

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