Rostering Officer

**Employment Status**: Permanent, full time
**Days & Hours of Work**:Monday to Friday totalling**38 hours per week
**Competitive Salary**:Band 5 - $83,038.80 p.a. + 12% superannuation
**Location**:Working across offices in Sandringham and Carnegie**,**with some limited flexibility to work from home

**About Us**:
We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do**:Diversity, Equity & Inclusion**, **Customer Experience** and **Results Matter**.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

**About the Role**:
Bayside Care and Support is looking for a customer focused Rostering Officer to support Council's expanding aged care service.

The Rostering Officer is responsible for:

- Overseeing the development and maintenance of permanent and operating rosters for a geographical team of support workers and ensuring they reflect client agreed services.
- Providing leadership and support to a Rostering Support Officer who assists in the provision of excellent customer service through responding to telephone calls and providing a positive experience in all interactions with clients and staff.

You will be responsible for:

- Ensuring support worker rosters meet agreed client services.
- Providing leadership and support to a Rostering Support Officer.
- Providing an excellent customer service.
- Inputting accurate information into the client management system.

**Key Selection Criteria**:
To be successful in this role, you will bring the following skills and competencies:

- Understanding of the needs of older people, people with disabilities and their carers.
- Current or previous experience with rostering services in a large organisation preferred.
- Excellent organisational skills, attention to detail and ability to focus on multiple tasks simultaneously.
- Ability to lead and support staff to meet performance outcomes.
- Ability to accurately roster in a fast paced and changing environment.
- Excellent communication skills and a strong commitment to achieving excellent customer experiences.

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check.
- Provide or obtain an employment-based Working with Children check.

**What we can offer you in return**:

- A work life/balance through flexible working arrangements.
- Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
- Dedicated staff wellbeing programs, events and gym membership discounts.
- Learning and development opportunities so our people can grow and thrive.
- Free onsite or close staff parking.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

**How to apply**:

- To discover more about the role and responsibilities review the Position Description on Bayside City Council Careers **page.**
- If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager

**Applications close**: Sunday 2 November, 11:55pm
- Bayside City Council prides itself on its values of _**_Respect Each Other_**_, _**_Own It_**_, _**_Work Together_**_ and _**_Find Better Ways_**_._
- Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today._