Social Support Officer

• Support people over 65 years to maintain independence and social connections
• Full-time contract until 30 June 2026 with possibility for extension
• Salary of $82,964.00 per annum plus super and benefits

As one of the largest councils in South Australia, City of Marion operate across multiple sites and provide services for a genuine, caring, and positive customer service experience to a significant portion of our community focussed and ageing residents.

We achieve wonderful Community Wellbeing goals through the broad services we provide in our Positive Ageing and Inclusion Team.

We offer a diverse range of programs and services, including the Commonwealth Home Support Programme (CHSP), as well as initiatives such as our Wellbeing Program and Social Participation Programs.

We are currently seeking a compassionate and proactive Social Support Officer to join our team. In this role, you will support people aged 65 and over to maintain their independence, enhance their wellbeing, and stay actively connected within their community. You will work with a broad range of clients, including those who may be experiencing social isolation, reduced mobility, or other challenges that impact their ability to participate fully in everyday life.

Following the assessment of client needs you will actively support and develop volunteers to deliver strong community outcomes within the funding guidelines and aged care standards, while promoting a positive and professional image of the City of Marion.

Key components of this role include:

• Adhering to the Commonwealth Home Support Program (CHSP) manual, Aged Care Quality Standards, and the City of Marion Values.

• Responding and actioning new client referrals, undertaking home visits and working with clients to develop care plans, achievable goals, and the implementation of services.

• Working in collaboration with new and existing clients to assess needs, tailor care plans and develop strategies that will facilitate their wellness goals and outcomes.

• Coordinating client booking requests and volunteer rosters.

• Supervising volunteers, including recruitment, induction, orientation, mentoring and sourcing appropriate training.

• Monitoring and reviewing client progress and volunteer development by setting strategies to achieve great outcomes.

• Developing and implementing new programs and initiatives that respond to community needs and aged care reforms.

• Participating in the development and review of procedures, work instructions and streamlining operational processes to improve efficiency.

• Participating in the gathering and analysis of client feedback to establish the value, satisfaction and expectation for each service provided.

To be successful in this position you will need:

• Good working knowledge of the Commonwealth Home Support Program (CHSP) Manual and Guidelines.
• A Certificate III in Community Services/Business Administration, or equivalent experience in a similar role.
• Experience working with and managing volunteers.
• Comprehensive knowledge and experience in the use of database systems, My Aged Care (MAC) Portal, and other computer software.
• DHS Working with Children Check and Aged Care Employment Sector Checks
• A valid, full (unrestricted) driver's license in accordance with South Australian requirements.
• Must have current Australian work authorisation at the time of application.

This is a great position in a team that is doing wonderful things to promote positive ageing with current and future programs with all the benefits of working with the City of Marion.

To view the job description, and to complete the mandatory pre-employment declaration form please

Enquiries can be directed to Kavita Deshmukh, Team Leader, Community Wellbeing

Applications close COB 29 September 2025 and must be submitted through this SEEK advertisement only.

The City of Marion encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, people who are LGBTQIA+, and people who are culturally and linguistically diverse.