Case Support Admin Assistant

2 weeks ago

Adelaide, South Australia Life Care Full time $60,000 - $80,000 per year

Case Support Assistant

Location: Unley with Work-from-Home Flexibility 

Join Life Care: Creating Meaningful Connections and Healthier Ageing

At Life Care, we are driven by our Vision to support South Australians in shaping their own positive ageing through meaningful connections and participation. Guided by our Mission to foster relationships of care that generate fullness of life, we live our core Values of Engagement, Respect, Integrity, Excellence, and Teamwork in everything we do.

We are proud of our vibrant culture and commitment to delivering exceptional care. As part of our Case Management Team, you'll have the opportunity to make a real difference by helping us provide the highest quality support to our clients.

The Role:

We are seeking a Case Support Assistant to join our dedicated Case Management Team. Based in Unley, with flexibility to work from home, this role plays a key part in supporting our Case Managers to ensure smooth and efficient operations.

In this role, you will provide administrative and operational support to Case Managers, enabling them to focus on delivering quality care to clients. This is an ideal opportunity for someone who thrives on organisation, enjoys working collaboratively, and is passionate about aged care.

This role also provides a fantastic career pathway, with opportunities for upskilling and professional development. With support from Life Care, you'll have the chance to progress through case management roles as part of your career development journey.

Key Responsibilities:

  • Assist Case Managers with administrative tasks, including documentation, data entry, and report preparation.

  • Support the ordering of approved consumables in alignment with the client's HELP Plan and budget as prepared by the Case Manager.

  • Support the monitoring of client budgets by ensuring accurate invoicing and record-keeping including following up invoices or discrepancies and resolving delivery or product issues.

  • Prepare and send communication, including letters and emails, on behalf of Case Managers.

  • Provision of general assistance to the Case Management Team.

  • Support Case Managers to maintain client files, internal client dashboards, accurate client records and tracking tools

  • Respond to client and family queries, triaging incoming contact based on urgency and relevance and directing matters to appropriate Case Managers.

  • Monitor and manage shared inboxes

  • Contribute to process improvement and workflow

About You:

  • Strong organisational and time management skills.

  • Excellent attention to detail and accuracy.

  • Outstanding communication and interpersonal skills.

  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.

  • Experience with Client Management Systems is desirable.

  • A collaborative and team-oriented approach.

Why Life Care:

  • Highly competitive salary.

  • Salary sacrifice benefits to boost your take-home pay.

  • Flexible work arrangements that support work-life balance.

  • Realistic caseloads with a focus on quality client experiences.

  • Supportive team environment with opportunities for professional growth.

  • Clear career progression pathways.

  • Be part of a mission-driven organisation making a real difference in the lives of older South Australians.

To Apply: 

For more information, contact Catherine Battiste on

Click "Apply Now" to join us in making a meaningful impact in the lives of South Australians.

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