People Program Lead

What ReachOut does

At ReachOut we are guided by a clear, simple ambition – helping young people feel better. This means that everything we do is designed to help young people feel:

• better in the moments when they most need help
• better about who they are and their place in the world.

And be:

• better able to cope with the challenges they're facing today
• better set up and equipped to manage when life doesn't go as planned.

Anonymous and confidential, ReachOut is a safe place where young people can openly express themselves, get a deeper understanding and perspective on what's happening in their lives, connect with people who will provide judgement-free support, and build the resilience to manage their challenges now and in the future.

100 percent online and designed specifically for – and with – young people, ReachOut lets young people connect on their terms at any time from anywhere. From one-on-one support from experienced peer workers to online communities, as well as tips, stories, and resources, ReachOut offers a wide range of high quality and safe support options that allow young people to engage in the ways they want to, when they want to.

And, ReachOut Parents and ReachOut Schools provide valuable information, resources and advice to help parents, carers and educators to better understand the young people in their lives and to play an active role in their wellbeing.

About the role

ReachOut is in an exciting phase of the organisation's development. We are in the early stages of a new and innovative three-year strategy that will help shape the future of youth digital mental health services in Australia.

People & Culture are playing a strategic role, enabling the organisation-wide transformation. To maintain a high employee experience through this change, the team now requires some temporary resourcing to continue delivering our core People Programs.

As the People Program Lead, it is your role to ensure we support our people to do their best work in an environment where they are engaged and set up for success from Day 1. ReachOut is a values-aligned, purpose-led organisation, and your people practices should reflect this. This is a hands-on individual contributor role, reporting to the Head of People, Culture & Operations, with responsibility for owning and delivering end-to-end programs.

You will bring initiative and self-direction to tasks and projects, balancing independence with strong partnership across the organisation.

This role adds value to ReachOut by:

Key tasks

• Talent Management:
  Operational management of the recruitment pipeline, including job description design support, advertisement and marketing, liaison and management of external agencies, candidate section and interview process management in compliance with ReachOut policy.
• Employee Engagement:
  Lead the rollout and evaluation of the annual Culture Survey, analyse and theme results, and partner with leaders to develop actionable recommendations.
• Recruitment:
  Managing the recruitment of key roles.
• Performance and Development:
  Lead the annual My Impact program – ReachOut's approach to performance, development, and goal setting.
• Compliance & Risk Framework:
  Support RO through policy development and updates, compliance training, and WHS initiatives.
• Support the People & Culture Roadmap
  with generalist work where required.

Selection Criteria

To be effective in the role you will:

• Be passionate about creating and delivering a first-class people experience.
• Be values-led and understand the importance of embedding this in the way programs are designed and delivered.
• Bring confidence in working with HR systems (experience with
  Culture Amp
  is essential; experience with
  Employment Hero
  and
  Go1
  is desirable).
• Demonstrate strong attention to detail.
• Build positive relationships through effective stakeholder engagement, collaboration, and customer service.
• Have prior recruitment experience.
• Exercise sound judgment and discretion to identify appropriate actions and solutions.
• Work independently and be self-directed across tasks & projects
• Work collaboratively with a focus on both team success and high-quality outcomes.
• Have 5+ years' experience in a people programs role, with demonstrated end-to-end involvement.

ReachOut is an inclusive workplace, committed to providing opportunities for people from diverse and often marginalised groups. We encourage applications from people of all ages, backgrounds, and identities. This includes but is not limited to people with living experience of mental health issues and/or recovery, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people who identify as LGBTQIA+ and people with disability.