Sales Support Coordinator

12 hours ago

Sydney Olympic Park, New South Wales, Australia Cymra Life Sciences Full time $60,000 - $80,000 per year
Work with Purpose. Grow with Cymra.

At Cymra Life Sciences, we're leading the way in organic and sustainable medicinal cannabis solutions — and we're doing it with heart, innovation, and integrity.

Our team is passionate about improving lives through patient-first, science-led care. Working at Cymra means joining a values-driven company in one of Australia's fastest-growing and most regulated industries. We foster a positive, supportive work culture where every team member is empowered to grow, learn, and make an impact.

About the Role

We're on the lookout for a dedicated Sales Support Coordinator to join our operations and customer service team. This unique role blends warehouse duties with front-line customer and sales support — ideal for someone who is organised, reliable, and enjoys variety in their day.

You'll be responsible for ensuring smooth day-to-day operations in our warehouse, while also playing a key role in assisting patients, clinics, and pharmacy partners with product queries, order processing, and delivery coordination — all within a regulated, patient-focused environment.

Key Responsibilities

Warehouse Support

  • Coordinate pick and pack with our warehouse and distributors
  • Monitor Stocktakes and maintain inventory levels
  • Manage deliveries to/from Post Office and logistics partners
  • Complete and manage essential documentation and compliance records
  • Manipulating and updating data to assist the organisation to make good and informed decisions.

Sales & Customer Support

  • Communicate professionally with patients, clinics, pharmacies, and vendors
  • Process online orders and assist with invoicing and documentation
  • Monitor and track deliveries, ensuring customer expectations are met
  • Support the team with admin and sales-related tasks
  • Provide a warm, informed, and compliant customer service experience

What You'll Bring

  • A positive, can-do attitude with strong attention to detail
  • Ability to follow procedures, particularly in a regulated setting
  • High level of initiative, reliability, and problem-solving
  • Experience in a warehouse, logistics, or admin role (preferred)
  • Strong communication and organisational skills
  • Comfortable learning/using new software (google/microsoft suite, Xero, Cin7)

Requirements

  • Legal working rights in Australia
  • Current National Police Check

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