Talent & Culture Manager

6 days ago

Manly West, Queensland, Australia MGallery Hotel Collection Full time $80,000 - $120,000 per year
Company Description

JoinManly Pacific

Job Description

Talent & Culture Planning & Quality Improvement
  • Prepare, communicate and implement the annual Human Resources Department Business Plan
  • Focus on the continual improvement of quality in the hotel, advise the Department Head team on quality initiatives and assist in their implementation
  • To pursue the Risk Management Strategy on a continuing basis for improving the overall rating of InterREACT for the hotel. The Risk Management audit is based on a number of concepts with ratings measuring the success of a number of areas.

Recruitment, Selection & Retention
  • Oversee recruitment to meet hotel staffing needs following hotel and company guidelines
  • Recruit for senior positions in hotel ensuring communication with RHRM to ensure national/international talent pools are utilised
  • Ensure competency based interviewing is conducted by Human Resources and the Department Head team.
  • Ensure an up to date file of job descriptions and person specifications for all positions in the hotel.
  • Analyse turnover and give recommendations to reduce where possible.
  • Liaise with the General Manager and Department Heads team regarding transfer and promotion of personnel, counselling staff where necessary.
  • In conjunction with the Regional Human Resources Manager, co-ordinate and facilitate the orientation of any Department Head team member commencing
  • Form relationships with local colleges and training institutions for industry training partnership and graduate recruitment.
  • Ensure exit interviews are conducted where appropriate, and results are recorded and analysed on a regular basis.

Talent Development & Building Of Organisational Capability
  • Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet hotel and departmental operational needs within Accor guidelines
  • Work closely with the General Manager and the Department Head team to administer and oversee the Hotel's traineeship programs.
  • Conduct succession planning and talent review meetings with the Hotel's Department Head team.
  • Ensure that Staff Orientation, On Job Training and 6 month Probationary Performance Reviews are carried out for all new staff.
  • Conduct performance management training to meet the organisations needs.
  • Coach supervisors and managers on their performance management culture, process, & responsibilities.
  • Assess the Performance Review process to identify improvement for future training.

Reward & Recognition
  • Assist the General Manager with employee relations initiatives, implement reward and recognition programs.
  • Develop appropriate talent development incentives with the Department Head team.
  • Oversee the Annual Service recognition program in the hotel and continually measure its effectiveness.
  • Research Reward and Recognition best practice.
  • Manage the employee relations budget.

Compensation & Benefits
  • Manage the salary/award review process

Industrial Relations
  • Sensitively manage industrial relations within the hotel ensuring proactive communication and interaction with unions and delegates, accurately document meetings and disciplinary actions
  • Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.

Qualifications
  • Tertiary qualification in HRM.
  • At least 3 years experience in a similar role.
  • A creative and positive problem-solver.
  • Demonstrated experience in people management and employee relations.
  • The ability to connect with people and have difficult conversations with positive outcomes.
  • The ability to work in a fast-paced environment where prioritisation is key.
  • A proactive attitude with a desire to continually learn and develop.

Our Commitment To Diversity & Inclusion

Why work for Accor?

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