Product support

2 days ago

Adelaide, South Australia Clintel Systems Full time $80,000 - $120,000 per year
Product Support & Implementation Analyst

Do you thrive in a fast-paced environment where you can leverage your technical expertise to solve customer problems? Are you passionate about ensuring successful product implementations? If so, we want to hear from you

At Clintel, we are seeking a highly motivated Product Support and Implementation Analyst to join our growing team. In this role, you will play a pivotal role in supporting our customers throughout the entire product lifecycle, from pre-sales to implementation and ongoing support.

Responsibilities:

  • Provide Comprehensive training and technical support to customers via ticketing system, phone, and chat.
  • Troubleshoot customer issues and identify root causes to ensure timely resolution.
  • Take ownership of support tickets from initial triage, through to resolution.
  • Document technical issues and resolutions in a knowledge base to improve efficiency and effectiveness of future support.
  • Continuously improve product support processes and procedures.
  • Communicate with customers to gather feedback, understand their needs, and provide product recommendations.
  • Foster strong collaborative relationships with internal teams, including R&D, product management, and sales, to drive product enhancements and customer satisfaction.
  • Configure and implement our product solutions according to customer requirements and best practices.
  • Stay up-to-date on the latest product updates and industry trends.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Minimum of 1-2 years of experience in a technical support or product implementation role.
  • Strong understanding of software applications and technical concepts.
  • Knowledge of healthcare systems, CRM platforms, or enterprise software solutions would be advantageous
  • Excellent analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficient in Microsoft Office Suite, G Suite and Standard Project Management tools.

We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic and growing company. If you are a passionate and results-oriented individual who is eager to make a difference, we encourage you to apply

To Apply:

Please submit your resume and cover letter to

Please note that only shortlisted candidates will be contacted.

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