Service Management Specialist

Take hold of a monster opportunity and join our Technology team as a Service Management Specialist. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

Join Australian Retirement Trust as a Service Management Specialist and play a key role in shaping and enhancing our IT service management practices. You'll be part of a collaborative team responsible for ensuring the quality, efficiency, and effectiveness of IT services that support over 2.4 million members. This is your opportunity to drive continuous improvement and make a real impact in a purpose-driven organisation.

Key Responsibilities:

• Perform and contribute to the continuous improvement of one or more IT service management practices (e.g., incident, change, problem management, or service transition).
• Support seamless transitions of new solutions into production with sustainable operational processes.
• Represent ITSM in key forums and workshops to support service delivery excellence.
• Configure and operate ITSM tools, delivering timely and insightful reporting to leadership.
• Promote adherence to ITSM processes and educate stakeholders on best practices.
• Contribute to the design and governance of IT service portfolios and support processes.
• Identify and manage risks related to service management in line with enterprise guidelines.

This role is a permanent opportunity.

About you

You are a proactive and collaborative IT professional with a passion for service excellence and continuous improvement. With strong communication skills and a deep understanding of ITSM frameworks, you thrive in dynamic environments and enjoy working across teams to deliver high-quality outcomes. Your ability to translate complex technical concepts into practical solutions makes you a trusted advisor and team player.

Key Skills and Experience:

• Demonstrated experience in a similar IT service management role within a corporate environment.
• Proven ability to develop and execute ITSM improvement plans.
• Experience leading or implementing ITSM practices such as incident, change, or problem management.
• Strong communication and stakeholder engagement skills across technical and non-technical audiences.
• Solid understanding of IT services, operations, and customer-centric service delivery.
• Familiarity with the software development lifecycle and IT infrastructure in complex environments.
• Experience with ITSM tools and reporting, including real-time and historical data insights.
• Knowledge of ITIL practices and relevant compliance frameworks; ITIL certification highly regarded.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 14 September 2025.