Service Specialist

Service Specialist – Administration Support

Aon is looking for candidates with general insurance experience who have a passion for client service and/or an interest in developing their insurance career.

At Aon, we empower our people to make a difference—protecting and enriching lives for clients across the globe. As a Service Specialist supporting our Global & Corporate clients in QLD you'll be at the heart of a collaborative, high-performing team that values trust, diversity, and innovation

This is a hybrid role with the flexibility to work from home and from our Aon office in Brisbane.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Your day will be busy with a focus on client servicing which will be the key to your success

Responsibilities:   

• Provide essential administration support to Account Brokers, helping manage client insurance and risk needs.
• Engage directly with clients via phone, email, and face-to-face meetings, delivering responsive and professional service.
• Take ownership of insurance policy lifecycle activities—pre-renewal, renewal, post-renewal, drafting quotations, endorsements, certificates of currency, cancellations, and renewal reports.
• Prepare, lodge, and invoice insurance policies accurately and efficiently.
• Build strong relationships with Brokers, Underwriters, Client Executives, and Managers.
• Enhance the client experience through proactive problem solving and exceptional attention to detail.

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. 

Be you, be unique with us.

Skills and experience that will lead to success

To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.

Our ideal candidate will relate to the following: 

• You're passionate about building a career in insurance and delivering exceptional client service.
• You bring strong administration skills and a keen eye for detail.
• Experience supporting senior brokers, or working in client service, underwriting, claims, or insurance broking is highly regarded.
• You're a clear communicator, analytical thinker, and eager problem solver.
• You're committed to ongoing learning and professional development.

This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on