Senior Contact Centre Specialist

1 week ago

Sydney, New South Wales, Australia Optus Full time $90,000 - $120,000 per year

We're on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.

What You'll Be Doing

  • Own and resolve complex technical issues, ensuring timely communication with stakeholders.
  • Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.
  • Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.
  • Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.

What You'll Bring

  • A degree in IT, Engineering, or equivalent hands-on industry experience.
  • Proven expertise in complex technical environments, with a strong problem-solving mindset.
  • Deep domain knowledge essential to succeed in this role.
  • Strong working knowledge of NICE CXOne contact centre solutions.
  • Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs).
  • Familiarity with call recording systems and their integration.
  • Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.
  • Australian citizenship and eligibility for Federal Government security clearance

Why Join Optus?

  • 3 days in the office, 2 days remote - with flexible hours to suit
  • Inclusive carer neutral paid Parental Leave of up to 16 weeks
  • Competitive leave including 2 'Connected Leave' days
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue.
  • Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Ready to Make an Impact?

Search #OptusLife on LinkedIn to see what it's like behind the scenes.

At Optus, we value diversity and inclusion. We welcome applicants from all backgrounds and are committed to providing a fair and accessible recruitment process. If you require adjustments or support, please contact or call

For more on our commitment to Diversity, Inclusion & Belonging, visit:

LI-HM1

  • Contact Centre Specialist

    2 days ago

    Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time $104,000 - $130,878 per year

    Posted: 08/09/2025Closing Date: 17/09/2025Job Type: Fixed Term ContractLocation: Sydney CBDJob Category: Call Centre and Customer ServiceAbout the RACPThe Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the...

  • Contact Centre Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Contact Centre Specialist (Engineering Focus)* We will only be considering Australian Citizens and Permanent Residents for this role*Contact Centre Specialist (Engineering Focus)At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and...

  • Contact Centre Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Contact Centre Specialist (Engineering Focus)* We will only be considering Australian Citizens and Permanent Residents for this role*Contact Centre Specialist (Engineering Focus)At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and...

  • Platform Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time

    OverviewAustralia Talent Hunt |Senior Talent Acquisition Specialist- Cyber Security |NSE 1, NSE 2, NSE 3 CertifiedEmployment: Permanent RoleExperience: 4+ yearsLocation: Sydney, Australia - HybridEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).Role OverviewWe are seeking a highly skilled and experienced...

  • Platform Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time

    Overview Australia Talent Hunt |Senior Talent Acquisition Specialist- Cyber Security |NSE 1, NSE 2, NSE 3 Certified Employment: Permanent Role Experience: 4+ years Location: Sydney, Australia - Hybrid Eligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders). Role Overview We are seeking a highly...

  • Head Of Contact Centre Engineering

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Head of Contact Centre Engineering - Customer Help & Support Join to apply for the Head of Contact Centre Engineering - Customer Help & Support role at Commonwealth Bank Bankwest's Technology Division end to end owns the delivery of Technology.Our team is responsible for the world-leading application of technology and operations across every aspect of the...

  • Head of Contact Centre Engineering

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Head of Contact Centre Engineering - Customer Help & SupportJoin to apply for the Head of Contact Centre Engineering - Customer Help & Support role at Commonwealth BankBankwest's Technology Division end to end owns the delivery of Technology. Our team is responsible for the world-leading application of technology and operations across every aspect of the...

  • Director - Contact Centre Services

    4 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert: Optus forges its path with new technology, innovation, and investment as a challenger brand.As Director - Contact Centre Services, you will hold a pivotal role leading out contact centre managed service operations for our Enterprise and Business clients.You'll represent Optus in the industry and engage with...

  • Director - Contact Centre Services

    2 days ago

    Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per year

    It starts with YESOptus forges its path with new technology, innovation, and investment as a challenger brand.As Director - Contact Centre Services, you will hold a pivotal role leading out contact centre managed service operations for our Enterprise and Business clients. You'll represent Optus in the industry and engage with C-level clients across...

  • Director - Contact Centre Services

    4 weeks ago

    Sydney, New South Wales, Australia Optus Full time

    Get AI-powered advice on this job and more exclusive features.It starts with YES Optus forges its path with new technology, innovation, and investment as a challenger brand.It starts with YES Optus forges its path with new technology, innovation, and investment as a challenger brand.OverviewAs Director - Contact Centre Services, you will lead the contact...