Contact Centre Sales Manager

Lead with Purpose as Our Contact Centre Sales Manager.
At HCF, we're not just Australia's largest not-for-profit health fund we're a community that puts members first. As our Contact Centre Sales Manager, you'll lead a dynamic, multi-channel sales operation that includes Inbound, Member Onboarding, Specialised Sales (Life Solutions, Webchat, OVHC), and RT Health Sales & Retention.

About the job

In this senior leadership position, you'll be responsible for implementing strategies to exceed sales and retention targets, driving initiatives that enhance member satisfaction, and fostering a high-performance culture through coaching and development. You'll focus on operational effectiveness leading change, improving efficiencies, and providing insights for continuous improvement while ensuring all activities align with our Member Growth strategy. Managing budgets, overseeing financial and risk reporting, and ensuring compliance with regulatory obligations are key aspects of this role. You'll also support Team Leaders through regular coaching and performance reviews, succession planning, engagement initiatives, and a strong commitment to work health and safety. Your leadership will be instrumental in delivering excellent member experiences and supporting the ongoing success of HCF's Contact Centre Sales teams.

About you

• You're a dynamic and energetic leader with a passion for building high-performing, sales-driven teams.
• You've successfully created strong team cultures with high engagement results your people feel supported, motivated, and accountable.
• You bring proven experience in managing Team Leaders and Managers in a contact centre environment, with a hands-on approach to day-to-day leadership.
• You know how to set clear expectations, hold people accountable, and drive performance while keeping the team culture vibrant and fun.
• You're commercially minded, with a strong focus on achieving sales targets
• You have excellent communication and stakeholder engagement skills, and you're comfortable reporting on performance, risk, and financials.
• You're committed to continuous improvement, compliance, and delivering exceptional member experiences.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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