Resource Coordinator

Short Description

• Permanent, fulltime opportunity
• Flexible working arrangements, based at our Keswick Head Office + work from home allowances
• Competitive wages + up to $18,550 tax-free salary packaging options

The opportunity

At Silverchain, we are dedicated to ensuring our clients remain comfortable and happy in their own homes, making a positive impact on their lives and keeping them connected to their community. Our flexible and modernised approach spans all aspects of our organisation, from healthcare to client and family support, and employee engagement. As we continue to grow and adapt, we invite you to join our inclusive and transformative team. Together, let's make a difference

Our Resource Coordinator operational hours are 7 days a week between 6:00am and 9:00pm, with the team currently working on a rotating roster. We are currently reviewing the working hours and rotation of the roster, with future to explore reducing working hours and aligning shift times with staff preferences.

You will be crucial to ensuring exceptional rostering and scheduling of our nurses and clients, to ensure the delivery of client services within the required timeframes.

Key Responsibilities

• Coordinate and maintain staff rosters to ensure timely and efficient delivery of health care services, including managing scheduled and unplanned leave
• Collaborate with care coordinators, team leaders, and clinical staff to resolve scheduling conflicts and maintain accurate documentation
• Respond to client feedback and service escalations by delivering an excellent standard of customer service, ensuring sensitive client interactions are handled with respect and care, by adjusting schedules and communicating changes clearly across teams

About you

You have passion with purpose and are driven by excellence. In addition, you will have the following skills:

• Experience developing and maintaining staff rosters (desirable)
• Aged Care, Community or Health Care experience highly regarded
• Experience building optimal client visit schedules highly regarded
• Demonstrated problem-solving and decision-making skills with strong attention to detail
• Excellent interpersonal and communication skills, including written and verbal
• Able to thrive and problem solve in a dynamic, fast-paced environment, working autonomously or collaboratively
• High level computer skills

Benefits

• Competitive hourly rate + super, and penalty rates for late shifts, weekends, and public holidays
• Up to $18,550 tax-free salary packaging options
• Work in a supportive team environment with opportunities for development
• Extensive orientation and on-the-job training
• Comprehensive health and wellbeing resources and support  

How to apply

To submit your application, and to view a copy of the Position Description, click 'Apply'.

Based on Silverchain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.

About Silverchain Group

Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.  

Driven by our values of integrity, respect, trust, and compassion, we aspire to create a better home care system for all Australians. Silverchain is a proud member of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected, and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, genders, abilities, and culturally diverse and linguistic backgrounds.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.

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