Service Delivery Coordinator

2 weeks ago

Brisbane, Queensland, Australia Humanised Group Full time $90,000 - $120,000 per year

About the Business:

Join a leading technology organization that operates nationally, providing a unique, business-critical service offering. Unlike typical MSPs or consultancies, this business has a solid foundation for growth while maintaining a strong commitment to treating their staff as individuals, not just numbers. With offices nationally, this Not-for-Profit (NFP) organization is seeking an experienced Incident Manager to join their team.

About the Role:

This position will best suit somebody that has made a jump into incident and change management within the last several years or comes from a NOC Support background looking to make a move up.

As an Incident & Change Coordinator, you'll play a key role in shaping operational excellence. You'll be responsible for documentation, governance, and stakeholder engagement, while helping to educate staff on ITIL processes and best practices.

Key Responsibilities:

  • Coordinate and support incident and change management processes across the business.
  • Approve and document changes, educate staff on proper procedures, and ensure compliance.
  • Lead stakeholder engagement across internal teams and external partners.
  • Assist in major incident response, including documentation, root cause analysis, and post-incident reviews.
  • Help implement CAB (Change Advisory Board) processes and lead stakeholder discussions.
  • Identify gaps in current processes and contribute to continuous improvement initiatives.
  • Support problem management by collaborating with stakeholders to develop long-term fixes.

Required Experience & Skills:

  • Must be an Australian Citizen and eligible to obtain security clearance.
  • 2+ years of experience as a Service Delivery Coordinator with incident and change management.
  • Previous experience working for telecommunications or ISP environments (e.g. Optus, NBN).
  • Strong understanding and in ITIL (certification would be desirable).
  • Demonstrated experience in incident management processes, from detection to resolution and process improvement.
  • Basic understanding of networking (e.g., dealing with fiber cuts and network device failures).
  • Strong leadership and communication skills, with the ability to work across teams and manage external stakeholders.
  • Experience working within frameworks such as ISO 27001 or the NIST Cybersecurity Framework (desirable)
  • Ability to build internal relationships across a geographically dispersed team.

Locations: Brisbane, Sydney, Melbourne or Perth.

Some interesting points

  • Allowances for mobile & internet.
  • Annual bonuses.
  • Salary Sacrifice options.
  • Recession proof business.
  • Above-market superannuation.
  • Above-market paternity & maternity.
  • Strong focus on career advancement.
  • Close to public transport & onsite free car parking.

This position will best suit somebody who is ambitious and is looking for the right opportunity to advance their career. Apply now or reach out to Jareth at or call

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