Service Delivery Coordinator
23 hours ago
Job Description
The Service Delivery Coordinator plays a pivotal role in supporting the Service Department's operational efficiency and delivering exceptional customer service to both internal and external clients.
Key Responsibilities:
- Collaborate with Service Managers to plan and schedule daily operations of technicians, ensuring timely service delivery as per contractual commitments.
- Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects, and quoted work, from creation to completion.
- Act as the primary point of contact for technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.
Requirements
To excel in this role, you will need:
- Previous experience in an administration or coordination role.
- Ability to multi-task and prioritise tasks according to business priorities.
- Intermediate computer skills and high level of attention to detail.
- Exceptional verbal and written communication skills.
- Possess a solution-based mentality and adaptability in a fast-paced environment.
Benefits of Working with Us
We strive to create an inclusive work environment that fosters diversity, innovation, and growth. Our commitment to employee satisfaction includes:
- Developing enriching career opportunities.
- Listening to employee feedback.
- Challenging ourselves to continuously improve.
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