Service Delivery Coordinator

3 weeks ago

Brisbane, Queensland, Australia PERSOL APAC Full time

This range is provided by PERSOL APAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Overview

Recruitment Consultant | Specialising in Professional Services: We are looking for a detail-oriented and proactive Service Delivery Coordinator to join our client's growing team. You will ensure a seamless onboarding experience for customers, working closely with internal teams, external vendors, and upstream providers to deliver services accurately, efficiently, and on time.

You will be the central point of contact for your assigned customers throughout the delivery process, maintaining clear communication, solving problems as they arise, and ensuring expectations are met at every stage.

Key Responsibilities
  • Coordinate end-to-end provisioning: new sales, relocations, upgrades, disconnections, and ownership changes
  • Manage timelines and installations with internal teams and external providers
  • Monitor delivery progress, flag risks early, and maintain accurate records in the CRM
  • Build strong, professional relationships with customers throughout the onboarding journey
  • Handle enquiries, escalations, and customer communication via ticketing systems
  • Ensure projects are delivered in line with SLAs and customer expectations
Skills and Experience
  • Experience in service delivery, provisioning, or project coordination (telco or ISP experience highly regarded)
  • Strong written and verbal communication skills and a customer-first approach
  • Excellent attention to detail, with the ability to manage multiple tasks and deadlines
  • Comfortable navigating technical conversations and troubleshooting delivery challenges
  • Able to work autonomously and collaboratively in a fast-paced environment
What We are Looking For
  • Someone personable and professional, who can build trust with customers and internal stakeholders
  • A natural problem-solver who thrives under pressure and enjoys taking ownership
  • An interest in technology and a strong sense of responsibility for getting things right
  • Someone who values collaboration and brings a positive, adaptable attitude to the team
Why Join Them
  • Be part of a dynamic, growing organisation with a strong reputation in the Telco space
  • Work on complex, meaningful projects with real customer impact
  • Join a supportive, down-to-earth team that values initiative and continuous improvement
  • Flexible work arrangements and room to grow professionally

If you are passionate about delivering great service, thrive in a fast-moving environment, and want to work with people who genuinely care, apply and get in contact with Milena for a confidential chat at 07 3258 8333 or 0429 035 457.

Location: Brisbane, Queensland, Australia

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