Process Redesign Specialist

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

In your role as Process Redesign Specialist, you will work closely with the business on an 18 to 24 month fixed term contract to identify key areas for improvement that drive an increase in customer experience through transforming underlying processes. You will use your creative thinking, process improvement and problem-solving skills to help size, scope and recommend improvements. You will spend time understanding the needs of customers and employees, mapping and analysing current process performance and designing and delivering solutions to ensure customer and employee needs are met.

A formal certification in process improvement and redesign (eg Lean Six Sigma Green or Black Belt) is highly desirable. Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.

Your day to day will consist of...

• Partner with Process Owners and other members of the Process Centre of Excellence to understand and analyse current state process performance
• Work with business owners to design and implement future state process solutions
• Recommend and size opportunities to uplift process performance and improve customer experience
• Proactively identify areas of improvement and scope new project

What You'll Bring

• Proven experience in process design, business improvement, or transformation.
• Strong skills in process mapping tools (e.g., Visio, Signavio, ARIS, Celonis, Lucidchart, BPMN).
• A knack for turning complex problems into simple, user-friendly solutions.
• Confidence working with stakeholders at all levels and influencing change.
• Analytical mindset with the ability to translate data into practical insights.
• Familiarity with Lean, Six Sigma, Agile or similar improvement methodologies (certification highly regarded)

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit