Club Promotions Coordinator

About the position

Our promotions team play an important part to our Club operations. Wests provides members and guests with a wide range of promotional events and activities. We're looking for a passionate and hands-on leader to bring energy, fun, and creativity to our promotions across The Wests Group. From raffles and bingo to themed events and gaming promotions, this role is all about making sure our members enjoy every moment — and teaching our teams how to deliver that same energy. Main duties & responsibilities will include :

• Lead from the front — actively host and support events like bingo, raffles, and other in-venue promotions.
• Make promotions fun — inject creativity and excitement into all activities and help the team bring that vibe to life across all sites.
• Train and inspire — coach staff to confidently and professionally run promotions that engage and delight our members.
• Plan and manage — coordinate all promotional activities across the group including Bingo, Hoi, Trivia, Housie, Raffles, Gaming promos, and special theme days.
• Keep it running smoothly — oversee prize stock, weekly prize orders (including gift cards), and ensure all equipment is in working order.
• Stay on top of the details — work closely with marketing to ensure our website and member communications are always up to date with current promotion info.
• Use feedback to grow — listen to members, use their feedback to shape what we do and make data-driven decisions to improve our offerings.
• Stay competitive — regularly review what others are doing in the industry and keep our promotions fresh and relevant.
• Ensure compliance — manage trade lottery permits, terms and conditions and ensure all promotions meet legal and policy requirements.
• Report with purpose — assist with reporting on attendance, prize values, sales, profit/loss, and customer feedback for senior leadership.

About you

• A confident, energetic personality with a passion for delivering fun, engaging experiences.
• A leader who doesn't mind getting involved and setting the tone on the floor.
• Someone who can organise, manage, and drive performance — but also bring a smile and spark to everything they do.
• Strong attention to detail with the ability to coordinate logistics, stock, staff, and reporting.
• Comfortable using data and customer insights to drive decisions.

This position will require availability on the weekends from time to time.

Certifications required: RSA and RCG

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

About us

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

Being an employee of The Wests Group will give you access to the following perks and benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
• Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning), paid traineeships, and leadership programs.
• Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
• Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.