The Way Back Support Service Support Coordinator

Salary:

Level 5 SCHCaDS plus super and salary sacrifice

Location:

Ashgrove

Employment Type:

FP - Full-Time Permanent

Department:

The Way Back Support Service - RBWH

Closing Date:

30 Nov 2025

About The Way Back Service

The Way Back is a non-clinical support service focused on providing trauma-informed, recovery- orientated psychosocial support, for up to 3 months, to people who have experienced a suicide attempt or suicidal crisis.

The Way Back delivers support in partnership with Brisbane Youth Service (BYS) and the Institute of Urban Indigenous Health (IUIH) in the Brisbane North region. As a non-clinical service, The Way Back views clinical and psychosocial support as complementary rather than alternate approaches.

"Please note this Support Coordinator role is not related to the NDIS and does not involve NDIS funding or responsibilities."

About the role

• Build positive relationships with participants based on mutual respect and a shared sense of safety and responsibility.
• Utilise trauma-informed, recovery-orientated, and strengths-based approaches to support participants to move through crisis and rebuild their lives.
• Collaborate with participants to develop meaningful safety plans to reduce their suicidality and increase their wellbeing.
• Collaborate with participants to identify their unmet needs and personal goals to develop meaningful support plans for the duration of their engagement and beyond.
• Work with participants to build their capacity to self-manage distress, engage with services, and utilise supports.
• Facilitate service navigation and coordination of mental health and community services.
• Work with service providers and community groups to create a support network for participants.

Role criteria

• Tertiary qualifications in social work, psychology, or a related field.
• Experience working in mental health or related areas such as family and domestic violence.
• Experience providing psychosocial support.
• Demonstrated ability to apply trauma-informed, recovery-oriented, and strengths-based approaches to working with suicidality and distress.
• Demonstrated knowledge of and skills in utilising non-clinical approaches to working with suicidality, emotional distress, trauma, violence, relationship breakdown, grief, and loss.
• Demonstrated experience in safety planning and responding to distress.
• Demonstrated experience in working collaboratively with a range of clinical and non-clinical service providers and community supports.
• Ability to use a range of software for administration and support coordination.

Desired characteristics

• Effective time management.
• Flexible, adaptable, and comfortable with change.
• Open to feedback, learning, and practice development.
• Contributes to a healthy and supportive team dynamic.

Core requirements

• Current Working with Children Check.
• National Criminal Record Check.
• Open Queensland Drivers Licence.

About Communify

Communify is committed to supporting people across all life stages and experiences to lead active, healthy, and socially connected lives. We provide programs and services in areas of aged care, children, family and individual support, mental health, disability, housing and homelessness, drug and alcohol recovery, and NDIS. Through our neighbourhood centres and community development programs, we also offer emergency relief, social inclusion activities, food security, multicultural support, community gardens, and venue hire.

Incentives include

• Salary packaging providing tax benefits.
• Employee Assistance Program (EAP).
• Regular individual and group supervision.
• Professional development budget
• Diverse and inclusive organisation.

Please note

• Previous applicants need not apply and will not be considered.
• Short-listed applicants will be contacted for phone screening before being offered the opportunity to attend an in-person interview.

How to apply

Please apply on our careers website at . Include a resume and cover letter outlining why you are the right person for this role. Applications accepted by COB 30/11//2025, however, we will review applications as we receive them.