Director HR Production

• Shape the future of HR Service Delivery for NSW Government
• Temporary opportunity for up to two years
• Total remuneration package starts from $233,641
• Hybrid working arrangements available - Ability to travel to both Orange, Goulburn and Parramatta is required

Government Shared Services is seeking a bold, strategic leader for the role of Director HR Production & Transformation. This is more than a leadership role-it's a chance to shape how HR services are delivered across NSW Government during a time of significant change.

Government Shared Services (GSS) is the home of essential back-office services for around 80,000 employees across more than 100 NSW Government agencies. With harmonised business processes and a whole-of-government approach, GSS delivers reliable and efficient transactional services that support public sector performance.

The GSS Business Process Operations (BPO) branch delivers scalable and efficient transactional services. Focused on continuous improvement, automation, and service excellence, the GSS BPO drives optimal customer experience and operational performance across the shared services landscape, creating value and enabling NSW Government outcomes.

As Director HR Production & Transformation, you'll be at the forefront of stabilising operations, driving transformation, and preparing the organisation for major client onboardings like GovConnect and NSW Education Standards Authority. You'll inspire and lead a team of over 60 professionals ensuring service excellence.

In this role, you will:

• Oversee the delivery of HR Shared Services, ensuring reliability, quality, and alignment with customer expectations.
• Lead transformation programs to modernise payroll systems, improve data quality, and optimise processes.
• Manage escalations, incidents, and service demands with a calm, solutions-focused approach.
• Translate complex business needs into technical solutions through strong stakeholder engagement.
• Ensure compliance with audit, reporting, and regulatory standards.
• Build a high-performing, future-ready team that thrives on innovation and continuous improvement.

We're seeking an inspiring shared services leader with:

• Deep expertise in public sector HR and payroll service delivery.
• Proven success in leading change within a shared services environment.
• A strong understanding of payroll systems, incident/change management, and data governance.
• Ability to balance operational continuity with strategic transformation.
• Relevant tertiary qualifications and professional association eligibility.

For more information on the role and its accountabilities, click here to view the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

For enquiries regarding this position, please contact Andrew Vouthivong Senior Advisor Talent Acquisition via

Closing date: Thursday 30 October :59am).

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. A cover letter is not mandatory but preferred.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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