Support Engineer

Create impact as a
Senior Site Reliability Support Engineer
with Splunk & New Relic expertise.

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.

Your Role

We are currently looking for a
Senior Site Reliabilty Support Engineer
to join our NRMA Customer Loyalty Program (CLP) team The Customer Loyalty Program helps to build on our already strong customer base by recognising them, rewarding them, and helping them engage in safety-driven tasks to make their world safer.

You'll be a key member of our CLP Operations team providing day-to-day operational support, identifying opportunities to analyse, optimise and automate the stable operation of the Customer Loyalty Platform, and working cross-functionally with teams as we transform and build the platform in line with our strategic priorities. You'll also support group wide capabilities Customer Identity and Access Management (Okta), Payments, and Consent & Data Privacy.

To be successful in this role, you will have a solid understanding of IT Service Operations processes (Incident, Problem and Change) and tools be able to use programs such as ServiceNow, New Relic, and Splunk. Knowledge of modular programming (API, microservices), DevOps and cloud technologies are also key.

This is a permanent role, and we welcome applicants from Naarm (Melbourne) and Gadigal Country (Sydney).

About You

• Solid experience in DevOps, SRE or a related field
• Experience working on customer facing platforms providing operational support (customer loyalty applications would be advantageous although not mandatory)
• Understanding of and use of IT Service Operations processes (Incident, Problem and Change) and tools, ServiceNow and ServiceNow reporting.

• Experience of monitoring tools and relevant search queries for detailed analysis:

• Splunk (2+ years hands-on experience creating complex alerts and complex dashboards, troubleshooting logs to investigate issue, and REGEX Splunk SQLs & ad-hoc Splunk data extract)

• New Relic / AppDynamics / Dynatrace (2+ years hands-on experience configuring synthetics monitoring, alert policies, alert conditions, and dashboards, SLO and troubleshooting)
• PowerShell/Java/Python
• Postman / Insomnia
• GitHub / Bamboo
• SQL skills (PostgreSQL)

• Change Management Process

• Familiarity with modern front-end build pipelines and tools (bamboo, docker, rancher)

• Understanding of authentication and authorisation technologies e.g. Okta, auth0
• API gateway knowledge (we use Apigee)
• Experience with cloud technologies (AWS) and containerised architecture and applications (Kubernetes)
• Implemented continuous improvement and recommendations for best practice
• Bachelor's degree in Computer Science, Engineering, or a related field

Applications close Wednesday 8 October, 23:59pm AEST.

Joining NRMA Insurance, you'll have access to a raft of benefits from across the Group:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Dedicated career growth programs, including the award-winning IAG Academy
• Discounts on every day and special occasion items
• Great employee network communities
• Award-winning recognition and reward program
• employment type eligibility criteria apply

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.