Senior Support Engineer

1 day ago


Melbourne, Victoria, Australia Milestone Information Technology Full time $90,000 - $120,000 per year

Milestone IT is working with a valued client to find an experienced Senior Support Engineer who can take charge of technical escalations, support team guidance, and the successful rollout of end-user technologies onsite.

About the Role

As a Senior Support Engineer, you will be the go-to person for business-as-usual (BAU) support tasks and complex technical troubleshooting. You'll also play a hands-on role in deploying end-user devices and helping to streamline support operations using best-in-class tools.

Key Responsibilities

  • Handle BAU support requests via phone and email
  • Act as a technical escalation point for junior support team members
  • Manage on-site rollout and configuration of end-user devices
  • Troubleshoot issues across the Microsoft 365 ecosystem, including Intune, Entra ID, and on-prem Active Directory
  • Resolve basic to intermediate networking issues as part of support services

Your Experience

  • Proven experience in a Level 2/3 or Senior Support Engineer role
  • Strong knowledge of the Microsoft 365 stack
  • Active Directory
  • Confident with networking fundamentals and troubleshooting
  • Previous experience using Professional Services Automation tools (preferably Halo PSA)
  • Excellent communication and customer service skills

What's on Offer

  • Work with a supportive and skilled IT team
  • Great exposure to enterprise environments and new tech
  • A role where your input and leadership are truly valued
  • Competitive salary and opportunity for long-term engagement

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Tina Miljkovic on



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