
Senior Support Engineer
3 days ago
Milestone IT is working with a valued client to find an experienced Senior Support Engineer who can take charge of technical escalations, support team guidance, and the successful rollout of end-user technologies onsite.
About the Role
As a Senior Support Engineer, you will be the go-to person for business-as-usual (BAU) support tasks and complex technical troubleshooting. You'll also play a hands-on role in deploying end-user devices and helping to streamline support operations using best-in-class tools.
Key Responsibilities
- Handle BAU support requests via phone and email
- Act as a technical escalation point for junior support team members
- Manage on-site rollout and configuration of end-user devices
- Troubleshoot issues across the Microsoft 365 ecosystem, including Intune, Entra ID, and on-prem Active Directory
- Resolve basic to intermediate networking issues as part of support services
Your Experience
- Proven experience in a Level 2/3 or Senior Support Engineer role
- Strong knowledge of the Microsoft 365 stack
- Active Directory
- Confident with networking fundamentals and troubleshooting
- Previous experience using Professional Services Automation tools (preferably Halo PSA)
- Excellent communication and customer service skills
What's on Offer
- Work with a supportive and skilled IT team
- Great exposure to enterprise environments and new tech
- A role where your input and leadership are truly valued
- Competitive salary and opportunity for long-term engagement
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Tina Miljkovic on
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