Service Support Engineer

2 days ago


Melbourne, Victoria, Australia Rain Bird Corporation Full time $90,000 - $120,000 per year
Overview
 

Rain Bird is a global leader and provider of quality water management products and services. We offer a broad range of water management products in the industry for sporting arenas, golf courses, commercial developments, and some agricultural applications, in more than 130 countries around the world.

The GSP Engineer provides remote and onsite technical support to Rain Bird Customer in Asia Pacific Region. The ideal candidate will possess skill in Irrigation engineering, IT technical support, Irrigation design concepts and practices. 

Must  be proficient in speaking English and Japanese  OR  Must be proficient in speaking English and Korean

This role will require working hours that align with Korean Standard Time ( KST)

Responsibilities
  • Provide remote technical support to both internal and external customers, distributors and field personnel.
  • Participate in the 24/7 GSP support program.
  • Configuration of Hardware for Irrigation application.
  • Remote marketing and selling of GSP services.
  • Direct ASP for installation, maintenance, commissioning or repair projects.
  • Conduct onsite, remotely and classroom training.
  • Travel as necessary, including overnight to meet service requirements at specific customer sites.
  • Support the development and implementation of revenue generating services such as Service Contracts, Data Plans, Weather Station Plans, audits and spare parts sales.
  • Provide field/technical information to engineering, manufacturing, sales and marketing.
  • Liaise with International GSP support teams.
  • Log, track and follow-up on product and technical issues.
  • Communicate as needed with other Rain Bird functional areas to ensure customer issues are resolved in a timely fashion.
Qualifications

MINIMUM QUALIFICATIONS:

  • Degree in Electrical Engineering /Agronomy or equivalent 
  • 5 years relevant experience 
  • Technical support experience.
  • Experience in AutoCAD design.
  • Strong hardware and software troubleshooting skills.
  • Process oriented.
  • Knowledge of electronics and Information Systems.
  • Excellent verbal and written communication skills.
  • Willingness to travel up to 25% of the time.
  • Must  be proficient in speaking English and Japanese  OR  Must be proficient in speaking English and Korean

DESIRED QUALIFICATIONS:

  • Irrigation and Golf Central Control programming experience.
  • Golf Course or Landscape experience.
  • Mechatronics and electrical knowledge.
  • Business Development skills.


  • Melbourne, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryService Stream are on the hunt for a new Infrastructure Engineer to join our GBIS teamAbout the RoleAs an Infrastructure Engineer, you will be responsible for the strategic implementation, management and support of key infrastructure technologies that underpin the Service Stream group....


  • Melbourne, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryService Stream are on the hunt for a new Infrastructure Engineer to join our GBIS team About the RoleAs an Infrastructure Engineer, you will be responsible for the strategic implementation, management and support of key infrastructure technologies that underpin the Service...

  • Support Facilitator

    2 days ago


    Melbourne, Victoria, Australia Parcare Support Service Full time $60,000 - $80,000 per year

    We Are Hiring: Support Facilitator (Mornington Peninsula Branch) Location: Mornington Peninsula, VICParcare Support Service is excited to announce the opening of our Mornington Peninsula branch. We are seeking a motivated and hands-on Support Facilitator to help establish and grow this new service hub. This is a unique opportunity to play a leadership role...

  • Project Engineer

    5 hours ago


    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Ferntree Gully Job Description SummaryAn exciting opportunity has arisen for a Project Engineer to join Service Stream team bases in our Ferntree Gully office About the RoleAn exciting opportunity has arisen for a Project Engineer to join the Service Stream team based in our Ferntree Gully office. This role is ideal for someone...

  • Project Engineer

    2 days ago


    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationQLD - Fortitude Valley - Kingsgate Job Description SummaryServiceStream is seeking a driven and detail-oriented Project Engineer to join our national Automation Team. This role is ideal for professionals who excel in structured planning, agile delivery, and cross-functional collaboration About the RoleLocation: Brisbane (Fortitude...


  • Melbourne, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAs an IT Senior Network Engineer, you will be responsible for the strategic design, implementation, and support of Service Stream's national IT network infrastructure. You'll ensure high availability, performance, and security across all sites, while maintaining strong vendor...

  • Service Engineer

    6 days ago


    Melbourne, Victoria, Australia DrMachine Full time $60,000 - $80,000 per year

    WE ARE HIRING Role: Service Engineer - Location: MelbourneAbout Us:Dr Machine, a company founded in Australia with headquarters in Sydney, is seeking a Service Engineer for its Melbourne location. The company is divided into two main departments, MACHINES/SERVICES and TOOLS/PARTS, and is the official distributor throughout Australia and New Zealand of the...

  • IT Support Engineer

    2 days ago


    Melbourne, Victoria, Australia Robert Walters Full time $90,000 - $120,000 per year

    A leading technology services provider is seeking an IT Support Engineer to join their Melbourne-based team. This role offers you the chance to make a meaningful impact by supporting end users and optimising digital workplace solutions across a diverse organisation.· Join a highly collaborative team dedicated to improving operational efficiency through...

  • Service Engineer

    6 hours ago


    Melbourne, Victoria, Australia Canon Medical Systems ANZ Pty Limited Full time $104,000 - $130,878 per year

    Global leading medical imaging companyPart of the Canon GroupWork with Innovative technologyFlexible work environmentFull-time permanent role based Melbourne, VictoriaAbout Canon Medical SystemsCanon Medical offers a full range of diagnostic medical imaging solutions including CT, PET-CT, MR, X-Ray, Ultrasound and Healthcare Informatics across the globe.In...


  • Melbourne, Victoria, Australia Service Stream Limited Full time $120,000 - $180,000 per year

    As an IT Senior Network Engineer, you will be responsible for the strategic design, implementation, and support of Service Stream's national IT network infrastructure. You'll ensure high availability, performance, and security across all sites, while maintaining strong vendor relationships and driving continuous improvement. This role serves as a key...