Business Capability Manager

2 days ago


Melbourne VIC, Australia Bupa Full time $120,000 - $180,000 per year

The Opportunity: Business Capability Manager

The Business Capability Manager is a strategic role within our Customer Engagement, Personalisation and GTM (CEPG) team, responsible for shaping, coordinating, and translating new business initiatives into executable delivery outcomes. Beyond being a liaison with our Enterprise Delivery Office, this person acts as an integrator, planner, and influencer - ensuring that CEPG's collective priorities, dependencies, and capacity are accurately represented, understood, and acted upon in enterprise forums. The role will provide a single empowered voice for CEPG into the Enterprise Delivery Office (EDO) and senior stakeholders, while driving alignment between enterprise priorities and CEPG's delivery capabilities. This role ensures that business ambition is connected with delivery reality, that dependencies are proactively managed, and that initiatives are set up for success from pre-discovery through to delivery execution.

What You'll Be Doing

Here's what you can look forward to in this role:

  1. Enterprise Liaison & Representation:

  2. Serve as the empowered single point of contact between CEPG and EDO, representing collective delivery priorities and dependencies.

  3. Articulate CEPG capacity, risks, and delivery considerations clearly to senior leaders and enterprise stakeholders.

  4. Pre-Discovery & Estimation Support:

  5. Engage early with business stakeholders to shape initiatives and assess feasibility.

  6. Coordinate with functional leads to produce effort estimates and ensure alignment with strategic priorities.

  7. Planning & Coordination:

  8. Facilitate planning and pre-planning events to ensure enterprise visibility of CEPG priorities.

  9. Coordinate across squads and domains to identify, manage, and resolve dependencies. Maintain and publish artifacts such as roadmaps, capacity outlooks, and dependency registers.

  10. Communication & Reporting:

  11. Provide timely updates on CEPG delivery progress, risks, and capacity to EDO forums.

  12. Translate technical and operational details into clear, outcome-focused narratives for executives.

  13. Continuous Improvement:

  14. Identify process inefficiencies in planning and dependency management and recommend improvements.

What You'll Bring

To succeed in this role, you'll ideally have:

  • Strong program management background with at least 5 years in leading role in a large corporate

preferred.

  • Demonstrated experience in business capability, portfolio, or program management within large, complex

organisations.

  • Strong background in delivery planning, estimation, and dependency management across multiple teams.
  • Excellent communication skills, with ability to convey complex delivery and technical concepts to senior

non-technical audiences.

  • Proven stakeholder management experience with cross-functional and executive-level stakeholders.
  • Experience in Marketing Technology, Digital Delivery, or Customer Engagement domains.

We've Got You Covered

At Bupa, care is at the heart of everything we do — for our customers and our people. We want you to thrive, so our global wellbeing program supports every aspect of your health: physical, mental, financial, and beyond.



  • Melbourne, Victoria, Australia Bupa Australia Full time $120,000 - $180,000 per year

    The Opportunity: Business Capability ManagerThe Business Capability Manager is a strategic role within our Customer Engagement, Personalisation and GTM (CEPG) team, responsible for shaping, coordinating, and translating new business initiatives into executable delivery outcomes. Beyond being a liaison with our Enterprise Delivery Office, this person acts as...


  • City of Melbourne, Australia Bupaoptical Full time

    Overview The Opportunity: Business Capability Manager The Business Capability Manager is a strategic role within our Customer Engagement, Personalisation and GTM (CEPG) team, responsible for shaping, coordinating, and translating new business initiatives into executable delivery outcomes. This role acts as an integrator, planner, and influencer—ensuring...


  • Melbourne, Australia PanAsia HR Resourcing Full time

    **Job description** Though titled as a Business capability lead/Product Owner, a good transformation consultant with depth of experience in managing large scale, multi-year transformation is what we need As far as someone has a good transformation experience, telco experience/background or the underlying technology is not mandatory. **Key Skills Required...

  • Capability Manager

    6 days ago


    Melbourne, Australia Gallagher Bassett Full time

    **Introduction** Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...


  • Melbourne, Australia Bupaoptical Full time

    Overview The Opportunity: Business Capability Manager The Business Capability Manager is a strategic role within our Customer Engagement, Personalisation and GTM (CEPG) team, responsible for shaping, coordinating, and translating new business initiatives into executable delivery outcomes. Beyond being a liaison with our Enterprise Delivery Office, this...


  • Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 2 (Lower) - Ongoing - Melbourne The Business Analysis Capability Lead is responsible for the establishment and development of the Bureau's Business Analysis capability, bringing together the Bureau's considerable organisational and technical knowledge and developing it in line with industry best practice standards, frameworks, processes,...


  • Melbourne, Australia Resource Corner IT Consulting service Full time

    **Key Skills Required / Preferred** - **Technical Expertise**: In-depth technical knowledge of the business and platform across telecommunications network and IT landscape, its features, functionalities, and limitations, and the ability to communicate technical information effectively to both technical and non-technical stakeholders. Extensive Technical &...


  • Melbourne, Australia Asahi Beverages Full time

    **Your Impact** We are seeking an experienced Program Capability Manager to partner with the Workstream Change Managers and relevant business stakeholders to develop and deliver the overarching Capability Strategy for the SAP transition and integration program. The Organisation Change Team was established to support Asahi’s significant Transformation...


  • Melbourne, Australia Defence Bank Full time

    **Introduction**: We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, an award-winning mobile app, and 200 employees who make us a great place to work. As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women and families that make...

  • Capability Manager

    2 weeks ago


    Melbourne, Australia AustralianSuper Full time

    AustralianSuper are seeking a Senior Manager Knowledge Management & Capability to lead and develop the introduction of a knowledge management system and function. At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive...