Service Delivery Manager/ Account Manager

Due to continued high growth System Squared are looking for our next team member with this exciting new fusion role - Service Delivery and Account Manager (IT).

Do you have experience in the commerical IT sector? Do you love managing and supporting commerical customers with great established relationships, focucssed on joint success? If YES, then this role might be perfect for you This is an individual contributor role with a lot of customer ownership, and we are looking for someone with team leader skills/experience as there is a lot of cross stakeholder management.

Our Company:

System Squared is a Sydney based leading technology reseller and systems integrator providing some of Australia's largest companies with hardware, software and services requirements. We specialise in supporting large enterprises and have a unique focus on delivering our customers the best experience and responsiveness in the industry.While we deliver many of our own IT services, some of our key vendor partnerships include HPI, Lenovo, Dell, HPE, Microsoft, Aruba, Cisco, Fortinet and many others.

Your New Role:

This is a fusion role and would be ideal for an experienced Service Delivery person to get involved in the Account Management side of the business also, or vice versa. You might  just be someone who enjoys a job with a lot of variety and is customer focussed in everything you do. In this role you will work with stakeholders such as company executives, services, operations and logistic internal teams as well as external suppliers to manage the day to day requirements of a portfolio of our existing services-engaged enterprise customers.

Using your well-developed customer experience and delivery skills, you will develop and maintain critical trust within your customers, being their first point of contact for everything day to day from escalation, problem managment, managaing and meeting service targets. You will effectively manage scoping new customer requirements to quote and order (with assistance from our Sales/Pre Sales team and your aligned Sales Support resource), building genuine trust based partnerships with customers by always having a focus on the customers success.

You may be required to gain industry certifications, respond with genuine urgency and care whilst working in the office based in Kent St in the city, an on ocassion our Integration Services Centre based in Thornleigh, on customer sites and remotely as requried.

What you'll be doing:

· Building trust with customers and suppliers in a friendly and professional manner

· Preparing and presenting monthly service review meeting with key clients, and continously improving how we deliver these reviews

· Manage and conduct performance reviews for our team, providing internal and external reports

· Working with customers to find the right hardware or software solution for their needs, ensuring an excellent customer experience from quoting to ordering

· Responding to customer requests with urgency, exceptional attention to detail and genuine care for our customer needs.

· Be accountable for building a territory to support your continued success

· Positively contribute to our team culture of acting and thinking differently to our competitors, our success is in enabling our customers

Professional Criteria:

You will be passionate about helping businesses thrive and possess;

· Minimum of 3+ years with a technology managed services provider, reseller, distributor or vendor preferably in a similar position in Sales or Service Delivery with direct day to day customer experience

· Great interpersonal and communication skills

· Customer service experience dealing with demanding customers

· Ability to problem solve and work autonomously

· Experience selling End User Compute, licensing, managed services and professional services strongly desired, or willingness to learn this part of the business for aligned customers

· Ability to work well under pressure within a fast paced and rapidly changing environment

· Team player, working collaboratively to exceed expectations

Package:

The package for this role consists of a salary and bonus component, bonus is based on the Sales activities associated with the role and customer satisfaction metrics.

Why System Squared:

At System Squared we believe in setting up our team for success and recognising the contributions of all our team members.

You'll be provided with ongoing training and development and have the opportunity to advance your career whilst working with some of Australia's largest and most innovative companies.

You'll also have access to a range of great personal benefits.

So why wait? Apply now to start your career with System Squared and make a real difference