Client Services Representative

4 days ago

Werribee, Victoria, Australia Greencross Vet Hospital Full time $60,000 - $80,000 per year

Company Description
Greencross Vet Hospital (GVH) is a leading multidisciplinary 24/7 teaching veterinary hospital, located at the University of Melbourne's Werribee campus. We are proud to deliver excellence in veterinary care, education, and innovation across General Practice, Specialty, and Emergency & Critical Care services.

Our hospital thrives on teamwork, compassion, and collaboration—providing a supportive environment where every team member plays a vital role in creating an outstanding experience for our clients and their pets.

Job Description
We are seeking friendly, organised, and proactive Client Services Representatives to join our dynamic front-of-house team. As the first point of contact for our clients, you will play an essential role in providing exceptional service and ensuring smooth communication between our clients and clinical teams.

This is a fantastic opportunity to work in a busy, diverse, and rewarding environment, supporting our clients as they navigate their pets' care journey across all hospital services—from routine appointments to complex specialist and emergency visits.

Key Responsibilities

  • Welcome clients and their pets, providing a warm and professional first impression.
  • Manage check-ins, appointments, and client communications with efficiency and empathy.
  • Support clinicians by coordinating workflows, managing bookings, and ensuring smooth administrative operations.
  • Communicate clearly and compassionately with clients—both in person and over the phone—keeping them informed about their pet's care.
  • Maintain accurate client and patient information using RxWorks and other hospital systems.
  • Assist clients as they navigate the hospital, helping to create a calm and supportive environment.
  • Collaborate with veterinarians, nurses, and students to ensure seamless service delivery.
  • Contribute to a positive, team-oriented culture where every client interaction reflects our hospital's values of care, respect, and excellence.

Additional Information

About You

  • Personable and Professional: You enjoy engaging with people and providing genuine, compassionate service.
  • Organised and Reliable: You're punctual, detail-oriented, and thrive in a busy environment.
  • Tech-Savvy: Confident in using computer systems, ideally with experience in RxWorks or similar veterinary software.
  • Strong Communicator: Excellent verbal and written communication skills, with the ability to stay calm and positive under pressure.
  • Team Player: You work collaboratively with colleagues across all hospital departments.
  • Flexible: Willing to work a variety of shifts, including weekends, evenings, and public holidays, as part of our 24/7 hospital operations.

What We Offer

  • A welcoming, supportive, and collaborative team environment.
  • Opportunities for career development and ongoing training.
  • Exposure to a wide variety of cases across General Practice, Specialist, and Emergency departments.
  • Competitive remuneration and flexible rostering options (full-time, part-time, or casual).
  • The chance to make a genuine difference in the lives of pets, their families, and our veterinary community.

How To Apply
If you are a motivated and compassionate individual who enjoys client interaction and wants to contribute to a high-performing veterinary hospital, we'd love to hear from you

Please send your resume and a cover letter outlining your experience and enthusiasm for this role to [email protected]

Join us at Greencross Vet Hospital, where every day brings new opportunities to support our clients, work with an exceptional team, and make a meaningful impact in veterinary care.

  • Guest Service Manager

    15 hours ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th...

  • Specilaist Support Coordinator

    1 week ago

    Werribee, Victoria, Australia Infinity Support Services Australia Full time $60,000 - $80,000 per year

    Company DescriptionAt Infinity Support Services, we unlock potential rather than just delivering care. As a nationally registered NDIS provider specializing in supporting individuals with dual disabilities and psychosocial challenges, our multidisciplinary team is dedicated to turning aspirations into everyday achievements. We offer personalized support...

  • Guest Service Agent

    2 weeks ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $60,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji.  For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate...

  • Guest Service Agent

    6 days ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $65,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji. For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller...

  • Associate

    1 week ago

    Werribee, Victoria, Australia Zaparas Lawyers Full time $90,000 - $120,000 per year

    Zaparas is an innovative and forward-looking legal practice dedicated to providing outstanding legal services. We are seeking a dynamic individual to join our growing Werribee office.We are committed to fostering a collaborative and inclusive work environment and looking for a talented Personal Injury Lawyer to be part of our growth journey.About Us:At...

  • Occupational Therapist Contractor

    1 week ago

    Werribee, Victoria, Australia LIVE Allied Health Services Full time $100,000 - $120,000 per year

    Occupational Therapist Contractor – Live AHS Flexible Hours | Autonomy & Independence | Great Pay | Melbourne WestAt Live AHS, we believe in the individual – our clients and our team. With over 15 years of experience in the disability sector, we are passionate about providing quality, client-focused therapy while creating a flexible and supportive...

  • Guest Service Manager Lancemore Mansion Hotel Werribee Park

    2 weeks ago

    Werribee, Victoria, Australia Lancemore Hotel Group Full time $90,000 - $120,000 per year

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportWe are currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th Century estate amongst 10 stunning acres of formal...

  • Clinical receptionist

    1 week ago

    Werribee, Victoria, Australia Hopscotch And Harmony Full time $45,000 - $65,000 per year

    Are you a passionate and dedicated Child & Adolescent Psychologist looking to join a supportive team in Geelong or Werribee?Hopscotch & Harmony is a well-established and respected multi-award winning private practice that has a strong focus on child and adolescent mental health and neurodiversity-affirming assessments. We are looking for motivated and...

  • FEBRUARY START: Clinical Receptionist 1) P/T Parenting Leave role, 2) Permanent Part-time

    16 hours ago

    Werribee, Victoria, Australia Hopscotch And Harmony Full time $60,000 - $80,000 per year

    Are you a passionate and dedicated Child & Adolescent Psychologist looking to join a supportive team in Geelong or Werribee?Hopscotch & Harmony is a well-established and respected multi-award winning private practice that has a strong focus on child and adolescent mental health and neurodiversity-affirming assessments. We are looking for motivated and...

  • Food Services Assistant

    4 days ago

    Werribee, Victoria, Australia Baptcare Full time $45,000 - $60,000 per year

    About usWe are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over...